Shift Leader

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our shift leaders support directors in executing daily operations and keep team members accountable for each component of Operational Excellence and our Recipe for Service. A shift leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift leaders lead by example and set the tone that others will follow. Position Type Full-time Part-time Benefits A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first‑hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Responsibilities Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant Offer immediate and respectful response to guests' needs Assist in training new hires, set the tone for a shift, and act as a role model for our team Be a friendly, encouraging team player Open and/or close shifts, key holder Count drawers and finalize day Excellent communication skills, both written and spoken Qualifications and Requirements Smile Create and maintain eye contact Speak enthusiastically Make emotional connections with guests Reliable transportation Ability to work in a fast-paced environment Strong people skills with a desire to serve team members Strong commitment to superior customer service Ability to manage team member behavioral and performance issues; healthy conflict management Ability to work in a team environment with shared ownership and responsibility Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred Saturdays are a requirement for default availability; requests off can be made sporadically in coordination with other shift leaders #J-18808-Ljbffr Workstream