Customer Service Representative 1st shift + weekends

$18 per hour

Full-time

Nextech

Overview
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
What You'll Be Doing
Under the general guidance from the Customer Operations Manager. The Customer Service Representative will be the liaison between Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.

What Makes Nextech Different?

Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.

Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.

Dental & Vision Coverage - Prioritize your overall health with added benefits. Starts after your first 30 days!

Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.

FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.

401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.

Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO)

Extra Perks - Discounts on Travel, Auto, Food and many more.
Min Compensation USD $18.00/Hr. Max Compensation USD $18.00/Hr. Responsibilities

Answer incoming phone calls and emails

Data entry of new service calls, updating notes in the company system, entering quotes, etc.

Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations

Checking technicians in/out from service calls

Open Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance
Qualifications

Demonstrate stable and successful work history in customer service role

Friendly demeanor and strong people skills

Strong communication skills - verbal and written

Proficient in Microsoft Office

40+ WPM typing skills

Ability to multi-task

Skilled in developing relationships with clients

Well-organized, self-motivated, and proactive

Deliver high level customer satisfaction on a consistent basis

What We're Looking For

High school or equivalent

Prior experience in Call Center setting preferred

Experience in HVAC Industry or other service business preferred

Physical Requirements

Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.

Continuously able to work in office environment

Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer

Continuously able to sit at a computer for up to 8 hours

Able to alternate between sitting and standing, as needed throughout the day

Occasionally able to lift up to 15 lbs

Continuously requires vision, hearing, twisting, and talking

Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching

Rarely requires climbing

Apply

Vacancy posted 2 days ago

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