Associate Principal, Nursing Consulting

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.

• Better together: We check our egos at the door. We work together, so we win together.

At Press Ganey, we partner with health systems and health plans to tackle their most pressing challenges. Our Strategic Consulting team blends deep healthcare expertise with advanced analytics to deliver customized, datadriven strategies that improve performance and elevate the human experience-across nursing, safety, patient experience (PX), and employee experience (EX).

Nurses are the backbone of care delivery. Yet today, they face unprecedented pressures that strain teams and threaten quality. Our nursing consultants have lived these realities-leading teams, driving transformation, and redesigning care delivery. They help clients retain talent, elevate practice, and achieve sustainable nursing excellence. Our solutions reflect the daytoday realities of nursing today and are designed to adapt to whatever tomorrow brings.

About the Role

As an Associate Principal , you will lead integrated consulting engagements, advise senior healthcare executives, and drive growth across Press Ganey's nursing solutions. You will shape strategy, manage complex, highimpact projects, and expand our footprint within client organizations-all while mentoring consulting staff and contributing to industryleading thought leadership.

Travel requirements: up to 75% (up to weekly travel)

Key Responsibilities

Client Leadership & Strategy

• Lead complex nursing strategy engagements that strengthen nursepatient connection and elevate the care experience.
• Advise and influence Csuite executives, facilitating strategic decisionmaking and driving innovation.
• Develop engagement strategies that align with client goals and ensure highquality delivery.

Project Management & Execution

• Manage multiple concurrent workstreams and fastpaced deliverables.
• Oversee creation of clientready presentations, analyses, and recommendations.
• Integrate Press Ganey products, tools, and methodologies across service lines to maximize impact.

Business Development & Growth

• Expand relationships with client executives and identify opportunities to deepen or broaden partnerships.
• Lead scoping and pricing for new consulting engagements.
• Represent Press Ganey at conferences, webinars, and industry events; contribute to thought leadership and external content.

Team Leadership

• Mentor, coach, and delegate to team members, fostering capability growth and collaboration.

What You Bring

Experience

• 15+ years of healthcare experience, including direct nursing experience - leading teams, driving transformation, and redesigning care delivery.
• Experience designing strategies that help nurses connect with those in their care.
• Past experiencein training andcoachingnursing teams.
• Demonstrated experiencein driving performance improvement initiatives.
• Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.
• Consulting experience strongly preferred.
• Experience working in a Magnetdesignated healthcare organization (per the ANCC Magnet Recognition Program) with a focus on professional training, education or leadership development work is a strong plus.

Education

• BSN required; MSN strongly preferred.

Skills & Competencies

• Strong conceptual, quantitative, and qualitative analytical skills.
• Advanced proficiency in Microsoft Office, especially PowerPoint and Excel.
• Exceptional communication, facilitation, and executivepresence skills.
• Proven ability to influence senior stakeholders and drive strategic outcomes.
• Deep understanding of current healthcare trends and market dynamics.

Location & Work Environment

This role can be remote (U.S.) or based in our Chicago, Boston, or South Bend hubs. For inoffice employees, we follow a hybrid schedule- Tuesdays through Thursdays in-office , with flexibility on other days depending on travel.

Why Join Press Ganey?

• Drive impact at scale with missiondriven work that elevates the human experience in healthcare.
• Lead transformative projects with top health systems across the country.
• Grow your consulting career in a collaborative, innovative, and highvisibility environment.
• Make a meaningful difference for nurses, caregivers, and patients.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $150,000 - $200,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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