Account Manager (Microsoft Licensing Specialist)

Requisition ID: 199Why join CompuNet?CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. We are seeking an Account Manager - Microsoft to join our team. The Account Manager – Microsoft role is responsible for managing and processing Microsoft licensing deals, preparing quotes, and handling customer orders. This position sets up and modifies subscriptions, manages customer license properties and special pricing, and maintains strong customer relationships. This role requires strong communication, organization, and problem-solving skills, with a focus on providing high-quality customer service. This position is open to applicants located in any CompuNet market.Core Duties and Responsibilities:Create Microsoft licensing opportunities in the CompuNet systemPrepare Microsoft licensing quotesProcess Microsoft licensing ordersSet up and modify Microsoft-related subscriptions in various platformsAnswer questions, process support requests for internal teams or customers, including adjustment requestsEnsure accurate setup and ongoing maintenance of customer details and discount levels, beginning at the quoting stage and continuing through regular data validation and updatesWork with account teams to maintain and manage customer relationships on small-volume accountsAssist the Subscription Billing Team to resolve invoicing discrepanciesCollaborate with Customer Success to ensure efficient subscription renewalsJoin vendor/partner calls on Microsoft program updates and complianceCommunicate and support licensing changes for customersPartner with the Business Development Specialist team to register deals for funding programsDeliver strong customer serviceRequired Skills and Qualifications:Strong written and verbal communication skillsExcellent organizational skills with keen attention to detailProven time-management skills and ability to meet deadlinesAbility to thrive while managing multiple priorities in fast-paced environmentsSelf-motivated, proactive problem-solverFlexible with priorities and able to address urgent matters quicklyStrong interpersonal skills and ability to build rapport with internal and external customersOpen to feedbackProficiency with Microsoft Office applications (i.e., Outlook, Teams, Excel) and internet browsersExperience working with ERP or other automated business solutions (Microsoft Dynamics, ConnectWise, Oracle, Salesforce, etc.)Preferred Skills and Qualifications:Experience with Microsoft Licensing programs (CSP or volume licensing)Software licensing management experiencePrevious experience in a customer service or sales support roleKnowledge of Microsoft funding programsMicrosoft 365 Fundamentals (MS-900) CertificationWho we areCompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.