Medical Office Assistant (Full Time)

OakLeaf Clinics - Imaging is looking for a full-time Medical Office Assistant to join their growing team!

OakLeaf Clinics is dedicated to providing patients with compassion, trust, and a lifetime of individualized care. Our healthcare network consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, medical assistants, and support staff working together with laboratory and imaging services to care for communities throughout the Chippewa Valley.

Position description

The Medical Office Assistant is responsible for answering incoming calls, directing calls to appropriate staff, greeting, and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

Duties and Responsibilities:

• Greet and direct all patients and visitors within the practice
• Obtain patient demographic and verify insurance information at each visit
• Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtain patient authorization for medical records release (HIPAA compliance)
• Schedule any necessary appointments after completion of patient visit
• Monitor and review patient schedules for next day office appointments
• Call patient for next day appointment reminders
• Identify and resolve minor patient billing complaints
• Assist in ordering, receiving, and stocking of office supplies
• Maintain cleanliness of waiting room
• Assist other Medical Receptionists and Medical Secretaries as needed
• Read and act on Clinic information and communication in a timely manner, i.e., email, newsletters, training materials, EHR updates, etc.

• Maintains proper function of office equipment and/or notifies MOA Lead of any needs in timely manner

• Other duties as assigned by clinic manager, supervisor or providers
• Work a flexible schedule within the clinic or department hours based on clinical demand or need

Imaging Department

• Answers incoming calls to Imaging Department
• Triages incoming calls appropriately providing the highest level of customer service
• Problem solves caller needs and/or engages appropriate resources to resolve in timely manner.
• Accurately and proficiently schedules patients for imaging studies/procedures within prescribed parameters
• Actively works assigned WQs to ensure scheduling efficiency and timely completion of ordered studies/procedures
• Works with the prior authorization team to ensure appropriate flow of patients to and from WQs and schedules
• Participates in team meetings and is actively engagement in overall operational performance opportunities

Salary: From $18 per hour, commensurate with experience
Job Type: Full Time, Monday - Friday
Experience: Customer Service
Location: 3802 Oakwood Mall Drive • Eau Claire, WI 54701