IT Help Desk Engineer 1

Join to apply for the IT Help Desk Engineer 1 role at Tosca Join to apply for the IT Help Desk Engineer 1 role at Tosca Get AI-powered advice on this job and more exclusive features. At Tosca, we power sustainable supply chains with innovative technology and a collaborative team. As an IT Help Desk Engineer I, you will be the first line of support for Tosca employees across North America, ensuring critical systems, access, and tools stay up and running. This visible, hands-on role supports team members at all levels, including executive leadership. What You'll Do: Provide Tier 1 technical support to onsite and remote users through our help desk system (ManageEngine ServiceDesk Plus), phone, email, and chat. Troubleshoot hardware, software, network, and access issues, and escalate them when necessary. Manage user accounts in Active Directory (on-prem and Azure Entra ID), Microsoft 365, Teams Admin Center, and other enterprise systems. Build and deploy images for desktops and laptops; set up docking stations, monitors, and printers. Maintain knowledge base documentation and end-user support materials. Handle daily access requests, email group maintenance, and other routine IT tasks. Participate in IT projects, deployments, upgrades, and compliance activities. Support occasional off-hours requests while maintaining a high level of customer service and professionalism. What We Are Looking For: Associate’s or bachelor’s degree in a technical discipline, or 1 to 3 years of hands-on technical support experience in a help desk or IT operations role Solid understanding of Windows and macOS operating systems Experience supporting Microsoft 365, including user accounts and applications Familiarity with IT ticketing systems, preferably ManageEngine ServiceDesk Plus Basic knowledge of mobile device management, MFA, and networking concepts Strong communication skills, including the ability to explain technical issues to non-technical users Detail-oriented with a commitment to documenting work and following up Ability to lift and relocate IT equipment weighing 5 to 15 pounds Preferred Certifications: CompTIA A+, Network+, Microsoft, or ITIL Work Schedule This is a hybrid role. You will work remotely on Mondays and Fridays and be in the office on Tuesdays through Thursdays at our Midtown Atlanta location in the Colony Square building. Company-paid parking is provided. Our Commitment to Equal Opportunity At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. E-Verify Employer Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology and Customer Service Industries Packaging and Containers Manufacturing and Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Tosca by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Disability insurance Tuition assistance Paid paternity leave Get notified about new Help Desk Engineer jobs in Atlanta, GA . Bilingual Helpdesk Technician- On Site- Austell GA Atlanta, GA $125,000.00-$170,000.00 19 hours ago Alpharetta, GA $110,000.00-$125,000.00 3 weeks ago Peachtree Corners, GA $67,480.00-$115,680.00 1 day ago Distributed Systems Engineer, Analytical Database Platform Professional Services Systems Engineer III We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Tosca