IT Admin Support Specialist

POSITION SUMMARY: The IT Admin Support Specialist provides general support to the IT department. The role is active in providing administrative support for end-users by coordinating support requests, resetting passwords, tracking resolution of issues, and service coordination for software and hardware requests. Manage vendor relationships, invoice reconciliation, and contract facilitation. COMPENSATION RANGE: $17-20 per hour depending on experience ESSENTIAL FUNCTIONS: Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues. Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests. Main point of contact of assisting associates with password resets and other software related questions. May assist with IT department invoices, submitting expense reports, and monitoring technology budgets. Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc. Arrange and facilitate department activities, team meetings, etc. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: Associate Degree in IT (if applicable) Years of experience: 1-3 years in an admin role preferred KNOWLEDGE, SKILLS, AND ABILITY: Advanced computer skills. Knowledge of Microsoft Suite products – including Sharepoint, Teams, Outlook, etc. Basic knowledge of software products. TRAVEL REQUIREMENTS: Local travel only PHYSICAL REQUIREMENTS: Regularly sits and works on a computer. Occasionally stands, walks, and lifts up to 50 lbs. INDEPENDENT JUDGEMENT: Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io. Big Cedar Lodge About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”