Medical Front Desk
Palmetto Primary Care Physicians
Description We are seeking a professional and detail-oriented Medical Front Desk Representative committed to delivering excelling patient service.
To learn more about PPCP, visit
To learn more about PPCP, visit
- Offer 401K with generous company match
- Medical, Dental, Vision Benefits
- Short Term and Long Term Disability Offered
- Greet and check in patients in a courteous, professional, and timely manner
- Verify and update patient demographic and insurance information in the practice management/EHR system
- Collect co-pays, deductibles, and outstanding balances at time of service
- Schedule, reschedule, and confirm patient appointments via phone, in person, or through the patient portal
- Answer multi-line phone system, screen and route calls appropriately, and take accurate messages
- Scan and upload patient documents (ID, insurance cards, consent forms) into the EHR
- Check patients out, schedule follow-up appointments, and provide visit summaries or after-visit instructions as directed
- Maintain patient confidentiality and comply with HIPAA regulations at all times
- Communicate with clinical staff regarding patient arrivals, delays, and scheduling changes
- Manage the waiting room environment, including monitoring wait times and communicating delays to patients
- Process incoming and outgoing mail and faxes
- Reconcile daily co-pay/cash collections and prepare deposit logs
- Maintain a clean, organized, and professional front office/reception area
- Assist with ordering front office and clinic supplies
- Assist with training new front desk staff
- Assist with special projects or administrative tasks assigned by the Site Supervisor
- Provide general office support such as photocopying or organizing patient education materials
- Working knowledge of medical terminology
- Familiarity with HIPAA privacy and confidentiality regulations
- Understanding of health insurance types (HMO, PPO, Medicare, Medicaid), co-pays, and deductibles
- Knowledge of electronic health record (EHR) and practice management software (e.g., eClinicalWorks)
- Basic knowledge of office equipment (multi-line phones, fax, scanner, copier)
- Strong verbal and written communication skills
- Proficient in Microsoft Office (Word, Outlook, Excel) and general computer navigation
- Accurate data entry and typing skills
- Strong organizational and time-management skills
- Excellent customer service and interpersonal skills
- Basic math skills for handling payments and reconciling cash drawers
- Ability to multitask and prioritize in a fast-paced, high-volume environment
- Ability to remain calm, courteous, and professional under pressure or with difficult patients
- Ability to work independently and as part of a team
- Ability to maintain confidentiality and exercise sound judgment
- Ability to adapt to changing schedules, protocols, and patient needs
- Bilingual ability is a plus, depending on patient population
- High school diploma or GED required; Associate's degree or medical office certification preferred
- 1-2 years of experience in a medical office, healthcare, or customer service setting preferred
- Experience with EHR/practice management systems preferred
- Ability to concentrate and maintain attention to detail for extended periods
- Ability to handle multiple interruptions and competing priorities simultaneously
- Ability to exercise sound judgment and decision-making, particularly regarding patient confidentiality and emergency situations
- Ability to remain composed and professional when managing stressful interactions with patients, families, or staff
- Ability to comprehend and follow verbal and written instructions accurately
- Ability to adapt quickly to changes in workflow, scheduling, or clinic protocols
- Ability to sit for extended periods (up to 8 hours per shift) at a front desk/reception workstation
- Ability to perform repetitive tasks such as typing, answering phones, and data entry
- Occasional standing, walking, bending, and reaching
- Ability to lift and carry up to 15-20 lbs (e.g., paper, supplies)
- Manual dexterity sufficient to operate a computer keyboard, phone system, and office equipment
- Visual acuity sufficient to read computer screens, patient charts, and printed documents
- Ability to hear and communicate clearly in person and by telephone, including with patients who may have hearing or speech difficulties
Vacancy posted 4 days ago
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