Medical Front Desk

Palmetto Primary Care Physicians

Description

We are seeking a professional and detail-oriented Medical Front Desk Representative committed to delivering excelling patient service.
To learn more about PPCP, visit

Offer 401K with generous company match
Medical, Dental, Vision Benefits
Short Term and Long Term Disability Offered

Essential Duties and Responsibilities

Greet and check in patients in a courteous, professional, and timely manner
Verify and update patient demographic and insurance information in the practice management/EHR system
Collect co-pays, deductibles, and outstanding balances at time of service
Schedule, reschedule, and confirm patient appointments via phone, in person, or through the patient portal
Answer multi-line phone system, screen and route calls appropriately, and take accurate messages
Scan and upload patient documents (ID, insurance cards, consent forms) into the EHR
Check patients out, schedule follow-up appointments, and provide visit summaries or after-visit instructions as directed
Maintain patient confidentiality and comply with HIPAA regulations at all times
Communicate with clinical staff regarding patient arrivals, delays, and scheduling changes
Manage the waiting room environment, including monitoring wait times and communicating delays to patients
Process incoming and outgoing mail and faxes
Reconcile daily co-pay/cash collections and prepare deposit logs
Maintain a clean, organized, and professional front office/reception area

Non-Essential Duties and Responsibilities

Assist with ordering front office and clinic supplies
Assist with training new front desk staff
Assist with special projects or administrative tasks assigned by the Site Supervisor
Provide general office support such as photocopying or organizing patient education materials

Requirements

Required Knowledge, Skills, and Abilities

Knowledge

Working knowledge of medical terminology
Familiarity with HIPAA privacy and confidentiality regulations
Understanding of health insurance types (HMO, PPO, Medicare, Medicaid), co-pays, and deductibles
Knowledge of electronic health record (EHR) and practice management software (e.g., eClinicalWorks)
Basic knowledge of office equipment (multi-line phones, fax, scanner, copier)

Skills

Strong verbal and written communication skills
Proficient in Microsoft Office (Word, Outlook, Excel) and general computer navigation
Accurate data entry and typing skills
Strong organizational and time-management skills
Excellent customer service and interpersonal skills
Basic math skills for handling payments and reconciling cash drawers

Abilities

Ability to multitask and prioritize in a fast-paced, high-volume environment
Ability to remain calm, courteous, and professional under pressure or with difficult patients
Ability to work independently and as part of a team
Ability to maintain confidentiality and exercise sound judgment
Ability to adapt to changing schedules, protocols, and patient needs
Bilingual ability is a plus, depending on patient population

Education and Experience

High school diploma or GED required; Associate's degree or medical office certification preferred
1-2 years of experience in a medical office, healthcare, or customer service setting preferred
Experience with EHR/practice management systems preferred

Mental Requirements

Ability to concentrate and maintain attention to detail for extended periods
Ability to handle multiple interruptions and competing priorities simultaneously
Ability to exercise sound judgment and decision-making, particularly regarding patient confidentiality and emergency situations
Ability to remain composed and professional when managing stressful interactions with patients, families, or staff
Ability to comprehend and follow verbal and written instructions accurately
Ability to adapt quickly to changes in workflow, scheduling, or clinic protocols

Physical Requirements

Ability to sit for extended periods (up to 8 hours per shift) at a front desk/reception workstation
Ability to perform repetitive tasks such as typing, answering phones, and data entry
Occasional standing, walking, bending, and reaching
Ability to lift and carry up to 15-20 lbs (e.g., paper, supplies)
Manual dexterity sufficient to operate a computer keyboard, phone system, and office equipment
Visual acuity sufficient to read computer screens, patient charts, and printed documents
Ability to hear and communicate clearly in person and by telephone, including with patients who may have hearing or speech difficulties

Work Environment

This position operates in a clinical outpatient office setting. The noise level is generally low to moderate. The employee may be exposed to individuals who are ill and must follow standard infection control precautions (e.g., hand hygiene).

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Vacancy posted 16 hours ago

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