Utility Maintenance Supervisor - Pump Stations

Utility Maintenance Supervisor

The City of Norfolk's Department of Utilities is seeking qualified individuals for a Utility Maintenance Supervisor in our Wastewater Division. The Utility Maintenance Supervisor monitors employees responsible for the repair and maintenance of wastewater pump stations and ensures compliance with safety regulations. Assists customers with wastewater concerns. Troubleshoots functions in pump stations. Responds to customer complaints. Ensures pumping stations are functional. Monitors Supervisory Control and Data Acquisition (SCADA) system. Performs related duties as needed.

Essential functions include but are not limited to:

• Supervises the maintenance of wastewater pump stations. Resolves issues by investigating complaints, inspecting necessary materials and equipment, scheduling and supervising work and documenting progress and productivity.
• Maintains infrastructure by assessing, scheduling and supervising work and tracking costs. Manages projects by investigating complaints, working with engineers to determine the best method to resolve problems, documenting repairs, writing work orders, supervising and documenting deliveries of materials, heavy equipment and safety barriers, and monitoring work and costs.
• Monitors the SCADA system to determine the operating condition of all sanitary sewer pump stations and associated alarms.
• Controls inventory by taking yearly inventory and procuring supplies and materials from vendors and the City's storehouse while following purchasing guidelines. Prepare daily timesheets and record materials used.
• Supervises the maintenance of grounds by monitoring mowing, weeding, mulching, spraying of herbicides and litter removal at multiple stations.
• Manages employees by inspecting job sites, evaluating staff performance, assigning workers to planned tasks and worksites, assisting crew when needed, reviewing time sheets, preparing reports, conducting performance evaluations and coordinating the orientation and on-going training of workers. Assists with job interviews.
• Ensures compliance with safety measures by conducting safety inspections, informing employees about safety precautions, evaluating worksites for OSHA compliance, contacting Miss Utility, designing traffic patterns for repair crews, developing and enforcing a safety program and maintaining contact with city and state health and environmental officials.
• Assists customers with wastewater concerns by meeting with them to answer questions, describe repairs and set time for service disruption and street closures.
• Responds to emergencies by leading pump station teams and providing after hours response to sanitary sewer pump station issues.
• Manages pump station maintenance through the City's work order management system
• Works with the Engineering and Technology Division for review of pump station design plans and general pump station Engineering issues

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. More than four years utility maintenance/repair/construction experience.

Valid commercial driver's license. CLASS "A" Commercial Driver's License is required for this position. Additional, duty specific training and certification may be required within six months.

Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m. Work Locations: Combined Operations Center, 1316 Ballentine Blvd, Norfolk, VA. This position is designated as an 'Essential' position and you may be required to work extended, rotating, on call, nights, weekends, and/or holidays in response to emergencies or severe weather.