Floater Medical Assistant

Job Description

Job Description

Company Overview

About Amplify Health

Amplify Health is a comprehensive health care organization dedicated to improving the health and well-being of the communities we serve. Through integrated, whole-person care, we provide a wide range of services, including primary care, pediatrics, dental care, behavioral health, nutrition services, 340B pharmacy, mobile health, care management, and more.

Our team is united by a shared mission:

To deliver quality, compassionate primary health care—every patient, every time—in response to the needs of our communities.

At Amplify Health, we believe great care begins with great people. We foster a collaborative, inclusive workplace where every team member is empowered to make a meaningful difference. Guided by our core values of Innovation, Impact, and Integrity, we continuously seek better ways to care for our patients, support one another, and strengthen the communities we serve.

Why Choose Amplify Health?

Choosing where you build your career is about more than finding a job, it's about finding purpose.

At Amplify Health, you'll join an organization that is growing, evolving, and investing in the future of community health. Our employees have opportunities to collaborate across disciplines, embrace innovation, and make a lasting impact on the lives of more than 25,000 patients throughout Wake and Franklin counties.

Benefits Offered

• Company paid Medical for Employee and two dependents.
• Dental and Vision insurance
• 401(k) plan company match
• PTO + All employees receive their Birthday Off
• Mental Floating Holiday

Position Summary

Amplify Health is seeking a flexible, patient-focused Float Medical Assistant to support our clinical teams across multiple practice locations in Apex, Fuquay-Varina, and Holly Springs, NC. This role is ideal for a highly adaptable professional who thrives in a fast-paced environment and is passionate about delivering high-quality, compassionate care.

As a Float Medical Assistant, you will play a vital role in both clinical and front office operations, ensuring patients receive seamless care—from check-in to exam room preparation and follow-up.

What You'll Do

• Prepare patients for examinations by obtaining medical histories, vital signs, and screenings
• Perform basic clinical prep in accordance with Amplify Health guidelines
• Assist providers and RNs with patient care and triage, including telephone triage support
• Greet and check in patients professionally while maintaining confidentiality and excellent customer service
• Accurately register patients and update records in the Electronic Health Record (EHR) system
• Complete intake and information gathering for designated patient populations
• Identify urgent patient needs and escalate appropriately to clinical staff
• Conduct patient follow-up calls and support care continuity as directed by providers
• Manage provider messages, test results, and prescription refill requests per site protocols
• Schedule patient appointments and coordinate care services
• Educate patients and families on treatment instructions and follow-up care
• Maintain clean, stocked, and compliant exam rooms following infection control standards
• Support both clinical and administrative workflows across multiple sites
• Ensure compliance with HRSA, federal, state, and FQHC regulations
• Maintain required logs and documentation
• Perform other duties as assigned

What We're Looking For

Required Qualifications

• High school diploma/ GED required.
• Completion of an accredited Medical Assistant training program or military medical corpsman program required.
• BLS certification required or ability to obtain within designated timeframe.
• Knowledge of medical terminology and basic clinical procedures.
• Experience multi-tasking while providing quality customer service.
• Strong communication, organizational, and teamwork skills.
• Commitment to serving underserved and diverse patient populations.

Preferred Qualifications

• Certification or registration as a Medical Assistant (CMA, RMA, or equivalent) preferred.
• Experience working in an outpatient clinic, community health, or FQHC setting preferred.

Preferred Skills

• Fluent in English and Spanish- written and verbal communications.

If you’re a dependable and adaptable Medical Assistant who enjoys variety in your workday and making a difference in patients’ lives, we encourage you to apply today!