Duct Cleaning Technician / Maintenance Technician Trainee

Job Description

Job Description

Marshall’s Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes. 

We’re proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you’re dependable, detail-oriented, and motivated to deliver great service every day, you’ll fit right in. 

Looking for a role that supports you as much as you support your team? We offer a strong benefits package, including: 

• Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall’s  
• Additional options like FSA/HSA, group life & AD&D, accident, and critical illness insurance  
• 401(k)/Roth retirement plan with up to a 4% company match  
• Vacation pay, sick pay and 6 paid annual holidays with an additional personal holiday you choose each year 

We’re looking for team members who take pride in their work, collaborate well with others, and enjoy building relationships with customers. If you’re ready for a long-term career with real opportunities for growth, you’ll find it here.

To assist in providing maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high-quality experience.   

Position Type and Expected Hours of Work 

This is a full-time, non-exempt position. Normal business hours are Monday through Friday, 7:30am to 5:00pm. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands. 

Essential Job Functions 

• Complete Duct Cleaning training program. 

• Perform thorough cleaning of HVAC ductwork, vents, and air handling units using appropriate tools and techniques as trained. 

• Stage job site to protect floors, walls, doors, and furniture from hoses and equipment. 

• Inspect duct systems for debris buildup, mold, damage, or inefficiencies. 

• Operate vacuum systems, air compressors, rotary brushes, and other duct cleaning equipment. 

• Safely remove, clean, and reinstall registers, grilles, and access panels. 

• Fog and sanitize ductwork as approved by Customer. 

• Document work completed, including before-and-after photos, and report any issues or needed repairs to Service Manager. 

• Provide excellent customer service, explaining services and answering customer questions when on-site. 

• Follow safety procedures and maintain a clean work environment. 

• Assist with other HVAC maintenance or support tasks as needed. 

• Complete Preventative Maintenance Training Program 

• Perform thorough cleaning and preventative maintenance of HVAC systems and equipment.  

• Maintain professional appearance and attitude at all times 

• Arrive at the job site at scheduled time and location as dispatched 

• Relocate from one job site to another job site as dispatched during the workday 

• Report to the Service Coordinator when arriving and leaving job site 

• Operate company vehicle safely, obeying all traffic laws 

• Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner 

• Report issues with tools or vehicles promptly to Service Manager 

• Report problems with customers to Manager or Service Coordinate immediately 

• Document work with written notes and photos in software program 

• Complete all service-related forms accurately  

• Communicate with customers and collect C.O.D. on service visits as directed 

• Gather information about equipment replacement needs per Service Referral process 

• Inform and educate customers about the benefits of preventative maintenance 

• Inform and educate customers on additional products or services available  

• Develop basic knowledge of electrical refrigeration principles 

• Develop basic knowledge of service tools and testing devices 

• Develop brazing skills 

• Develop customer service skills 

• Perform filter changes unassisted 

• Acquire EPA Certification within 90 days of hire 

• Attend assigned training and meet training requirements as set by the company 

• Other duties as assigned 

Education, Experience & Qualifications 

• Must pass drug and background screens 

• Valid driver’s license and insurable through the company insurance carrier 

• High school diploma or GED 

• Able to communicate clearly in English both verbally and in writing 

• Ability to work with tools used in the job in a safe manner 
  
   

Competencies 

This position requires: 

• Communication 

• Attention to detail 

• Written and Photographic Documentation in Software Program 

• Continuous Learning and Professional Development  

• Customer/Client focused 

• Quality Oriented/Work Standards 

• Safety Awareness 

Work Environment 

Reaching, bending, stooping, walking, sitting, crawling, squatting.  Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds.  Use of tools and equipment such as cell phones, tablets, hand tools and ladders including extension ladders.  Use of vision abilities includes close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus.  Must be able to hear and speak. Must be able to work in small or confined workspaces.   

Physical Demands  

Reaching, bending, stooping, walking, sitting, crawling, squatting.  Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds.  Use of tools and equipment such as cell phones, tablets, hand tools and ladders including extension ladders.  Use of vision abilities includes close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus.  Must be able to hear and speak. Must be able to work in small or confined workspaces.  

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