Enrollment Technician

Job Description

Job Description:\n\nAbout Bering Straits Native Corporation \nBering Straits Native Corporation (BSNC) was formed as a result of the Alaska Native Claims Settlement Act (ANCSA) in 1972. BSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. This is one of the most culturally diverse regions in the state. Three distinct Native languages are spoken: St. Lawrence Island Yupik, Central Yup’ik, and Inupiaq.\n \nAbout this position: Enrollment Technician in Anchorage, AK\nThe Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.\n \nThis position requires that you must be a verified BSNC shareholder, descendant of a shareholder, or spouse of a shareholder. Applicants will be notified via email or phone within ten business days regarding application status.\n \nEssential Duties & Responsibilities\nEnrollment Processing and Applicant Support\n· Complete required training on enrollment policies, procedures, and use of the enrollment database system.\n· Serve as a primary point of contact for enrollment applicants, responding to eligibility inquiries in person, by phone, and in writing.\n· Accept and review applications and supporting documentation for Class C and Class D stock eligibility.\n· Assist applicants and their legal representatives in understanding eligibility requirements and acceptable documentation.\n· Ensure scheduled and walk in applicants are served efficiently, with a target of completing intake and document review within established timelines.\n· Assist applicants with completing enrollment applications and verifying required documentation prior to submission.\n \nApplication Review, Data Entry, and Records Management\n· Enter enrollment application data accurately into the enrollment database and maintain complete electronic records.\n· Scan, upload, and properly index all supporting documentation in accordance with records management standards.\n· Ensure original documents are returned promptly to applicants after scanning and verification.\n· Batch upload application data collected in areas with limited or no internet access.\n· Receive and route shareholder personal information updates to the appropriate records staff.\n \nEligibility Review and Lineage Verification\n· Conduct lineage linking to original shareholders using available records and documentation.\n· Perform initial eligibility review based on ANCSA requirements and corporate enrollment criteria.\n· Identify incomplete, inconsistent, or missing documentation and initiate follow up with applicants.\n· Refer complex, sensitive, or unclear eligibility determinations to the Enrollment Manager or Enrollment Specialist.\n \nFollow Up, Tracking, and Reporting\n· Monitor application status and follow up with applicants to obtain missing documentation, with emphasis on resolving aging applications.\n· Maintain accurate records of incomplete applications, including applicant contact information and status.\n· Monitor and report document handling timelines to ensure timely return of original records.\n \nOutreach and Program Support\n· Assist with enrollment outreach events and enrollment assistance activities.\n· Travel to regional communities when required to support enrollment efforts.\n· Support special projects and enrollment initiatives as assigned.\nRequired (Minimum Necessary) Qualifications \n· Education Requirements: High school diploma or equivalent required.\n· Level of Experience Requirements: Three to five years of experience in administrative support, customer service, records management, or a related field required. Equivalent combinations of education, training, and relevant experience that demonstrate the ability to perform the essential functions of the position will be considered.\n· Experience working with customer service, records processing, or administrative support.\n· Experience managing sensitive or confidential information.\n· Experience organizing, tracking, or managing detailed records or projects.\n· Must be a verified BSNC shareholder, descendant of a shareholder, or spouse of a shareholder.\n \nKnowledge, Skills, Abilities, and Other Characteristics \n· Strong attention to detail and ability to maintain high levels of accuracy.\n· Ability to maintain strict confidentiality of sensitive personal and shareholder information.\n· Ability to interpret and review documentation to determine completeness and eligibility.\n· Strong organizational skills and ability to manage multiple applications and deadlines.\n· Strong written and verbal communication skills.\n· Ability to work independently and exercise sound judgment.\n· Ability to work cooperatively with applicants, shareholders, and staff at all levels.\n· Ability to prioritize workload and meet established timelines.\n· Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.\n· Experience working with databases or records management systems.\n· Ability to travel and work flexible hours when required.\n· Knowledge of organizational procedures and workflows – understanding how work moves through a company.\n· Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‑standard software.\n· Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally.\n· Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information.\n· Communication skills (written and verbal) – ability to convey information clearly and professionally.\n· Time management and prioritization – balancing multiple tasks and meeting deadlines.\n· Problem‑solving and critical thinking – analyzing issues and selecting appropriate solutions.\n· Interpersonal and teamwork skills – building rapport and collaborating effectively with others.\n· Attention to detail – producing accurate, error‑free work.\n \nPreferred \n· Knowledge of ANCSA shareholder eligibility and enrollment provisions.\n· Familiarity with Alaska Native family history and regional communities.\n· Experience working with tribal enrollment, shareholder records, or genealogical records.\n· Familiarity with federal, state, or tribal records, including Bureau of Indian Affairs, Census, probate, or tribal rolls.\n \nNecessary Physical Requirements \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nEssential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\n \n \nWork Environment \nThe work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nJob is performed in a professional office setting and requires extensive use of a computer, keyboard, mouse, scanner, and multi-line telephone system. The position involves prolonged periods of reviewing detailed applications, verifying documentation, and entering data into enrollment and records management systems. Work requires sustained focus, accuracy, and attention to detail while handling sensitive and confidential shareholder information. Regular interaction with applicants, shareholders, and internal staff occurs in person, by phone, and through electronic communication. Occasional travel to regional communities may be required to support enrollment outreach and application intake.\n \nPhysical Setting: Work is performed primarily in a corporate office environment with a designated workstation. The setting includes shared office space, standard office equipment, and secure access to shareholder records systems. The position requires frequent use of computers and document scanning equipment, and routine handling of physical and electronic records.\n \nSchedule and Flexibility: This position typically works Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours, including occasional evenings or weekends, may be required based on enrollment deadlines, outreach events, or project needs. Work schedules may adjust temporarily to support enrollment events, community travel, or application processing priorities.\n \nOther Pertinent Work Details: \n This position works under the direction of the Enrollment Manager and in coordination with the Enrollment Specialist and other enrollment staff. Work involves strict adherence to confidentiality requirements and corporate records management policies. Reliable attendance, consistent productivity, and the ability to meet established processing timelines are essential. Occasional travel may be required to support enrollment outreach, assist applicants, or collect enrollment documentation in regional communities. Equipment and systems required to perform job duties are provided.\n \nSupervisory Responsibilities\n· This position will not have supervisory responsibilities.\nDOT Covered/Safety-Sensitive Role Requirements \n· This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.\nAdditional Qualifying Factors\nAs a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.\n \nShareholder Preference \nBSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.\n \nBering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.