Process Engineer I

Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Job Grade: 111 Overview This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling and supporting teammates. The role must work at the tactical level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and develop forward‑looking processes and systems that support the development, operational effectiveness and continual improvement to support the organization’s objectives. This position is office‑centric 5 days a week in one of our Truist hub locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Own process models and procedures. Function as a SME within the process vertical and display mastery of industry‑specific knowledge. Sample and monitor assigned processes relative to defined KPIs. Report and track KPI metrics and identify bottlenecks/process variations causing KPI’s to be missed. Work with operations partners to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables. Design and implement process‑oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provide oversight and ensure overall quality of junior teammates’ key tasks and delivery. Within the assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope. Train and support Production groups to ensure awareness and adoption of the target state. Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability. Facilitate and build relationships internal and external to the business unit to ensure initiative success. Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team. QUALIFICATIONS Required Qualifications: College Degree or equivalent education, or commensurate training and work‑related experience. Certified Six Sigma Green Belt with two years’ experience applying the methodology. Four years of project analyst or relevant industry experience in banking, financial services, or other services industry. Experience leading optimization projects in financial services or transactional‑based processes. Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues, and drive business decisions. Ability to lead cross‑functional teams without formal authority. Excellent skills in presentation, facilitation, communication, and negotiation. Solid understanding of program and project management disciplines, techniques, and approaches. Ability to work in a fast paced, highly complex, results driven environment. Excellent verbal and written communication skills, including comfort with public speaking, group facilitation, and ability to interact effectively with all levels of management. Preferred Qualifications: Master’s degree in business, engineering, design, or technology field; banking or financial management education. Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations. Business Process Management (BPM) experience. Certified Project Management Professional. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work. #J-18808-Ljbffr Fayette Chamber of Commerce