Customer Experience and Service Performance Lead

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Our administrative team is looking for an Office Services Lead. The Office Services Lead will support our Virginia Beach office. The Office Service Lead is a recognized subject matter expert responsible for leading operational initiatives, resolving complex challenges, and advancing client service through technology and innovation. This role provides expert-level support to internal clients, mentors team members, and represents the administrative team in key discussions. By developing technical standards, training others, and improving processes, the Senior Specialist plays a pivotal role in shaping service delivery and operational excellence across the firm. #ZR An Office Services Lead will: Provide guidance and oversight for firm service line offerings, ensuring the effective execution of operational and administrative support, and other service-specific deliverables. Supports team members in workflow management, process optimization, and issue resolution. Manage other administrative team member across multiple offices. Engage with internal clients to gain a deeper understanding of their needs and develops and proposes tailored solutions to enhance outcomes Employ technology to enhance the efficiency and effectiveness of client service delivery Develop and maintains technical standards and documentation. Carry out general on-site tasks such as operational support, breakroom and kitchen duties, visitor and staff assistance, front desk support, and mail and supply management. Onboard and mentor new team members, providing training and orientation through well-prepared materials and structured onboarding initiatives. Provide guidance and mentorship to team members on advanced technical topics based on role and team. Facilitate discussions to translate leadership initiatives into actionable plans within the team. What you bring to the role: The ability to work onsite in our Virginia Beach office. Strong working knowledge in various software platforms including Microsoft Office 365. Technical expertise and the ability to address complex challenges effectively. Expert technical knowledge and ability to address complex challenges. Strong acumen for learning new technologies. Reliability in honoring commitments and adapting to changing priorities. A solution focused and proactive approach to problem solving. Passionate about helping and mentoring others. Adaptable communication style to build trust and effective outcomes across t What you can expect from us: Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect The opportunity to innovate and do work that motivates and engages you A collaborative environment focused on enabling you to further your career growth and continuous professional development Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing Flexibility to do impactful work and the time to enjoy your life outside of work Opportunities to connect and learn from professionals from different backgrounds and with different cultures Benefits Information: Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Pay Range: $55,000 - $70,000 About Cherry Bekaert Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position. Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at

and follow us on LinkedIn, Instagram, Twitter and Facebook.

© 2026 Cherry Bekaert. All Rights Reserved. At Cherry Bekaert, your career is about you. With growing industry expertise, a strong support system, and our team’s shared values, we encourage you to choose your path. Join the Firm that acknowledges and recognizes the power of the individual.