Head of Delivery
$167kJobleads-US
- Head of DeliveryRoboflowNY, SF or Remote (US)Full-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Head of Delivery will lead Roboflow’s Implementation Engineering and Forward Deployed Engineering teams, helping complex customers move computer-vision applications into production. The role combines organizational leadership with hands-on involvement in deployments, customer problem-solving, and cross-functional feedback.* Permanent* Fully Remote### Skills and expertiseImplementation engineeringForward deployed engineeringTechnical deliveryCustomer deployment strategyTechnical architectureEnterprise customer implementationsPeople leadershipOperational process design### Key responsibilities* Lead and scale the Implementation Engineering and Forward Deployed Engineering teams.* Work with customers and engineers on complex implementations and production deployments.* Build repeatable delivery practices and measure implementation success and customer outcomes.## How this job comparesCompared with 56 open director customer success jobs on October 10, 2026.Pay: This job does not publish its pay. The 28 open director customer success jobs that publish US pay start at $167K a year on average.Similar open jobs: We Love AI Jobs lists 56 open director customer success jobs at 45 companies.Remote work: This job is remote. 12 of the 56 director customer success jobs (21%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role leads deployments of Roboflow’s computer-vision platform and works directly on customer applications using visual AI. It is focused on delivery and technical leadership rather than model development.## Full descriptionWho We AreRoboflow is on a mission to give software the sense of sight.Our platform makes it easier for developers and organizations to build, deploy, and manage computer vision applications. More than 1 million developers have used Roboflow, and our customers range from startups to some of the largest companies in the world.As computer vision moves from experimentation into production, we're helping companies deploy visual AI into the physical world - across manufacturing, logistics, healthcare, retail, and countless other industries.We're looking for a Head of Delivery to own and scale how we take our most complex customers from vision to production.The OpportunityOur customers come to Roboflow with ambitious problems: automating quality inspection, monitoring infrastructure, understanding physical environments, improving operational workflows, and building entirely new products powered by computer vision.Getting those applications into production often requires much more than handing a customer software.Our Delivery organization, including Implementation Engineering and Forward Deployed Engineering, works alongside customers to turn those ideas into real, production-ready systems.We're looking for a leader who can build this function for the next stage of Roboflow's growth.You'll own the teams, operating model, and customer delivery strategy, while remaining deeply involved in the work yourself. This is not a role for someone who wants to manage delivery from a distance. We expect you to understand our customers' problems, get into the technical details with your team, join critical customer conversations, and help solve the hardest deployments.You'll be both the architect of the organization and an active participant in the work.What You'll DoLead and scale our Delivery organization. Own our Implementation Engineering and Forward Deployed Engineering teams and continue building the organizational structure, roles, processes, and operating cadence required as Roboflow scales.Get hands-on with our hardest deployments. Work directly with customers and your team on complex implementations. You'll be comfortable jumping into an architecture discussion, helping scope a deployment, troubleshooting an implementation, or joining an executive customer conversation when needed.Build the playbook. Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff without forcing every customer into the same model.Own the path from sale to production. Partner closely with Sales and Solutions Architects before contracts are signed to ensure we're setting customers and our own teams up for successful deployments.Drive customer outcomes and success. Establish clear definitions of implementation success, time-to-value, deployment health, and customer outcomes, and build the systems needed to measure and improve them.Make the organization more scalable. Identify where we should solve a problem through people, process, product, documentation, tooling, or automation. The goal isn't simply to add more Delivery headcount as customers grow.Develop exceptional technical talent. Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers who combine technical depth with strong customer instincts and high ownership.Create tight feedback loops with Product and Engineering. Delivery will see some of our customers' hardest technical problems firsthand. You'll ensure those learnings make their way back into our product and influence where we invest.Partner across GTM. Work closely with Sales, Solutions Architects, Support, and Partnerships to create a seamless customer experience from initial discovery through production deployment and expansion.Who You Are• You've built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.• You're deeply technical and comfortable working alongside engineers on complex customer problems.
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