Guest Service Agent
Drury Inn & Suites Orlando
You Belong At Drury Hotels
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
What You Can Expect From Us
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are... and well compensated for all you accomplish.
Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
What You Will Do
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What We Expect Of You
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Hiring Immediately!
- Extended Stay - - Responsibilities: Greet and assist guests at the front desk; Answer phones and route inquiries; Check guests in and out and process payments; Complete front desk daily paperwork; Maintain organized front desk and lobby areasSuggested
Extended Stay
Urbandale, IA1 day ago - ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...SuggestedWeekly payLocal areaAll shifts
Extended Stay America
Urbandale, IA1 day ago - ...Schulte Companies - - Responsibilities: Greets guests and provides personal recognition; Escort VIPs to rooms and check them in; Answer telephone promptly and assist or transfer; Handle cash drops and maintain cash bank; Maintain front desk area and assist with lobby...Suggested
Schulte Companies
Des Moines, IA3 days ago - ...Guest Service Representative Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality,...SuggestedDaily paidImmediate startFlexible hoursShift work
Schulte
Des Moines, IA2 days ago - ...We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience....SuggestedRemote workFlexible hours
Elevationtravelpartners
Des Moines, IA1 day ago $20 per hour
...additional tasks and responsibilities requested by Community Manager Customer & Resident Relations Manage excellent customer service and monitor service request turnaround and responsiveness Projects a favorable image of the community to achieve property objectives...Hourly payPermanent employmentFull timeImmediate startNight shiftWeekend workAsset Living
West Des Moines, IA5 days ago- ...company match ~ PTO ~ Holiday Premium Pay ~ Volunteer Time Off ~ Competitive Wages & Shift Differentials ~ Referral Bonus ~ Service Award Bonus ~ Career Path Development ~ Tuition Assistance & Certification Course Payment ~ Fun & engaging team environment...Full timeTemporary workPart timeShift workDay shift
Pivotal Health Care
West Des Moines, IA1 day ago - ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
West Des Moines, IA3 days ago $17.15 - $19 per hour
...makes a difference at Drury Hotels. There's a place for you here today and tomorrow. What You Can Expect From Us Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are... and well compensated for all you accomplish....Hourly payFull timePart timeLive inImmediate startFlexible hoursNight shiftDrury Hotels
West Des Moines, IA5 days ago- ...A travel support company is seeking a Travel Customer Service Representative (Remote) to assist clients throughout their travel journey. Responsibilities include responding to inquiries, managing bookings, and ensuring client satisfaction. Ideal candidates are detail-oriented...Remote workFlexible hours
Rudybtravel
West Des Moines, IA2 days ago $17 per hour
...miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests... ...according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with...Hourly payWork experience placementBank staffShift workNight shiftMarriott International Inc
Clive, IA11 hours ago- ...entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-...Minimum wageWork experience placementLocal areaNight shift
Arbor Lodging Management
West Des Moines, IA5 days ago $380 - $460 per week
...hours available - paid weekly. This is a long term consistent, year-round, day position with Des Moines' premier housecleaning service. We work Monday-Friday from 8 am - 5 pm - there are no nights and no weekends! We are closed major holidays! We are a residential...Weekly payFull timePart timeWork at officeImmediate startMonday to FridayThe Cleaning Authority
West Des Moines, IA1 day ago- A leading automotive retailer is seeking a detail-oriented individual to provide exceptional customer service as a liaison between customers and technicians. The role involves greeting customers, accurately documenting concerns, creating repair orders, and ensuring timely...Flexible hoursNight shift
- ...organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. The Night Auditor also performs guest service agent duties as required, including check‑in, check‑out, switchboard operation, and...Hourly payFlexible hoursShift workNight shiftAfternoon shift
$16.25 - $17.06 per hour
...it for you? The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation... ...everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are...Full timeFlexible hoursShift workWeekend workEarly shiftAtrium Hospitality
West Des Moines, IA1 day ago- ...Job Description Job Description We are currently hiring for the Guest Service Agent position at the hotel in West Des Moines, IA. Experience in Customer Service would be helpful but not a necessity. We are looking for someone who is organized, motivated and has good...Currently hiring
- ...Job Description Job Description Guest Service Associate (Front Desk Agent) GLMG Hotels Great Lakes Management Group ( GLMG Hotels ) is seeking friendly, customer-focused individuals to join our team as a Guest Service Associate / Front Desk Agent . This role...Local areaFlexible hoursAfternoon shift
- A leading automotive retailer is seeking a dedicated individual for customer service duties in Urbandale, Iowa. The role involves acting as a liaison between customers and technicians, ensuring exceptional service during repairs. Responsibilities include greeting customers...
- ...include reconciling hotel cashier transactions, preparing management reports, and ensuring guest satisfaction. Candidates should have a high school diploma and preferably guest service experience, alongside computer skills. The position requires overnight shifts on...Night shiftWeekend work
- ...Residence Inn in West Des Moines, Iowa. The position involves reconciling hotel cashier transactions, managing reports, and providing guest services. The ideal candidate has a high school diploma and relevant experience in hospitality, with strong financial understanding and...Night shift
- ...to Iowans in their homes.**In this role, you will:*** Lead and support a team of caregivers and clinicians delivering private duty services across Iowa.* Build strong relationships with staff, clients, and families, ensuring high-quality care and support for all...Temporary work
$15 - $16 per hour
...Suites in Des Moines, IA. Job Purpose: Cleans and prepares guest rooms and public areas by meeting established standards of... ...assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice...Daily paidImmediate startFlexible hoursShift workNight shiftHotel Equities
Des Moines, IA4 days ago$60 - $73 per hour
...This includes: Patient Safety Pharmacy Professional Practice Regulatory Requirements Quality Assurance Customer Service Personnel Management Inventory Management Financial Profitability Loss Prevention Workflow Management A key component...Full timeOak St. Health
Urbandale, IA4 days ago- ...Company and Culture Merry Maids is a professional housecleaning company that offers the best cleaning solutions and customer service to our clients. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their...Contract workWork at officeLocal areaFlexible hours
Merry Maids
Des Moines, IA3 days ago - ...travel that's simple AND smart. That means we offer more to our guests where it matters most to them. Join us and you'll become part... ...amenities and supplies in room Remove trash, dirty linen, and room service items Check that all appliances are present in the room and...Full timeTemporary workLocal areaWeekday work
Sherman Associates
Des Moines, IA23 hours ago - ...Job Summary: Join our housekeeping team as a dedicated Housekeeper committed to maintaining clean, comfortable, and welcoming guest rooms and public spaces. We are actively seeking individuals who take pride in attention to detail and have a strong work ethic. This...Weekly payShift workWeekend work
Cedar Branch Retreat
Johnston, IA5 days ago - ...share our passion for delivering exceptional experiences to our guests, apply today to join our team! As part of our... ...and detailed cleanliness level while offering exceptional guest service. Will work in a team atmosphere. Upkeep and presentation of rooms...
Hawkeye Hospitality
Des Moines, IA2 days ago - ...experience. Prior housekeeping experience preferred. You love to laugh and have fun while working hard to provide excellent service. Primary Responsibilities for Housekeeping: Cleans all areas as assigned according to the departmental standards, process,...
Common Sail Investment Group
Des Moines, IA2 days ago - ...of cleanliness and sanitation Interact with residents and guests Current Openings: Temporary with the possibility of becoming... ...? We're excited to meet people who share our passion for service, wellness, and community. Apply today and help us continue...Full timeTemporary workPart timeMonday to FridayWeekend work
WesleyLife
Des Moines, IA1 day ago
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