Patient Access Service Representative I (PASER I)

Job Description

Job Description

Make a Difference From the Front Desk

Job Title: Patient Access Service Representative I (PASER I)
Location: Simpson General Hospital Medical Clinic
Address: 1827 Simpson Hwy 149, Suite C | Mendenhall | MS | 39114
Reports To: Clinic Director
Schedule: Monday - Friday (hours may vary)
Employment Status: Full-Time

Are you a people person with a knack for organization and customer service? We're looking for a friendly, dependable, and detail-oriented individual to join our Rural Health Clinic team as a Patient Access Service Representative I (PASER I).

As the first point of contact for our patients, you'll play an important role in creating a positive experience while helping keep our clinic running smoothly. From scheduling appointments and verifying insurance to assisting patients with check-in and answering phone calls, you'll be at the heart of patient care before they ever see a provider. 

What You'll Do

• Welcome patients, visitors, and callers with professionalism and courtesy.
• Schedule appointments and help manage provider schedules.
• Register patients and maintain accurate demographic and insurance information.
• Verify insurance eligibility and collect copays and patient balances.
• Assist patients with forms, MyChart access, and general clinic questions.
• Support clinic workflow by routing patient requests and communicating with clinical staff.
• Protect patient privacy and maintain HIPAA compliance. 

What We're Looking For

• High School Diploma or GED required.
• Prior customer service, clerical, retail, banking, call center, medical office, or front-desk experience preferred.
• Basic computer literacy, including the ability to use a keyboard, mouse, email, web-based systems, and multiple screens.
• Ability to learn electronic health record (EHR) and practice management software, insurance eligibility portals, and patient portal tools.
• Strong verbal communication and telephone etiquette.
• Ability to communicate with patients calmly, respectfully, and professionally.
• Accurate data entry skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA requirements.
• Dependable, punctual, team-oriented, and willing to be cross-trained.

Why Join Our Team?

At Simpson General Hospital, you'll be part of a team dedicated to providing exceptional care to our community. We offer an opportunity to build healthcare experience, develop new skills, and make a meaningful impact on patients every day.

If you enjoy helping people, staying organized, and working in a fast-paced healthcare environment, we'd love to hear from you. Apply today!