Home Care Operations Coordinator

JOIN THE GRISWOLD TEAM! Griswold Home Care – Baltimore, Harford & Cecil Counties, is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you.

Location: Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Full-Time)

About the Role:

If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities:

* Assist with caregiver scheduling and daily schedule changes

* Support client and caregiver communications

* Conduct new client intake calls and assist with in-home assessments

* Help develop and update client care plans

* Complete client satisfaction and wellness follow-up calls

* Assist with matching caregivers to client needs

* Maintain accurate client documentation and records

* Answer incoming office calls and provide exceptional customer service

* Support office administration and special projects

* Collaborate with the leadership team to ensure excellent client care

Qualifications:

* 2+ years of experience in home care, healthcare, or senior services

* Scheduling experience preferred

* Experience with client intakes, care plans, and assessments

* Excellent customer service and relationship-building skills

* Strong communication and organizational skills

* Ability to manage multiple priorities and work independently

* Proficiency with Microsoft Office; home care software experience is a plus

* Valid driver's license and reliable transportation

What We Offer:

* Competitive salary

* Paid Time Off

* Health benefits (where applicable)

* Ongoing training and career development

* Supportive, team-oriented culture

* Opportunity to make a meaningful impact in the lives of seniors and their families

About Us: As an equal-opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation.

Join a team that is committed to helping seniors live safely and independently at home while delivering exceptional care every day.