Branch Manager

Branch Manager Needed

The Branch Manager will lead a branch office and oversee the branch’s Director of Operations, Client Service Managers, scheduling team, and other operational personnel. This position will own the day-to-day execution and performance of the branch, with a primary focus on customer service, staffing, operational consistency, financial results, leadership accountability, and local growth. The Branch Manager will work closely with the Regional Director of Operations and Regional Vice President to execute the broader strategy and priorities established for the area market.

Why This Role

This is an ideal opportunity for an experienced operations leader who is ready to take ownership of a major branch and directly influence its performance and growth. The Branch Manager will have significant visibility within the region and will play a vital role in developing operational leaders, strengthening client relationships, improving financial results, and expanding the company’s presence throughout the area. This position provides the opportunity to lead multiple departments, manage complex client operations, and make decisions that directly affect employees, clients, and the success of the branch. Strong performance in this role can create opportunities for increased regional responsibility and advancement within the company. For a motivated leader looking to take their career to the next level, this role provides the scope, exposure, and

accountability needed to continue growing.

Operational Focus

• Maintain a consistent focus on customer retention by identifying account risks, addressing service concerns, and developing strategies to strengthen client relationships.
• Maintain regular communication with key clients and ensure complaints, service issues, and operational concerns are resolved promptly and professionally.
• Review upcoming client rate increases and coordinate with regional leadership and financial teams to ensure increases are implemented accurately and on schedule.
• Lead and hold accountable the Director of Operations, Client Service Managers, schedulers, and other branch personnel.
• Establish clear expectations for branch leaders and provide regular updates on individual performance, progress, areas of improvement, and development needs.
• Conduct regular branch leadership meetings to review client activity, staffing concerns, financial performance, operational risks, and assigned action items.
• Ensure branch leaders maintain visibility at client locations and respond appropriately to client and employee concerns.
• Review branch financial performance, including revenue, gross profit, labor performance, and budget variances, and implement corrective action plans where needed.
• Audit overtime, unfilled shifts, and other labor hours, and develop strategies to reduce unnecessary labor costs and improve scheduling efficiency.
• Audit payroll and invoice adjustments, identify recurring issues, and implement corrective measures to improve accuracy and reduce adjustments.
• Audit vehicle inventory and related billing data to ensure accurate records, appropriate utilization, and proper client billing.
• Monitor staffing levels, open positions, call-offs, unfilled shifts, and recruiting needs to ensure the branch can meet current and upcoming client requirements.
• Analyze employee turnover trends and work with branch leaders to improve retention and reduce avoidable turnover.
• Ensure scheduling processes are effective, accurate, and aligned with client requirements and approved labor budgets.
• Review branch equipment, uniforms, technology, and supply usage to reduce unnecessary costs and ensure client requirements are met.
• Oversee new account launches, major expansions, and client transitions to ensure staffing, training, equipment, scheduling, and operational requirements are completed before implementation.
• Ensure branch operations comply with client contracts, post orders, company policies, licensing requirements, and established operational procedures.

Sales and Growth

• Establish branch growth targets and regularly report progress, risks, and forecasted results to regional leadership.
• Track the branch sales pipeline, including lead status, proposal activity, expected revenue, and next steps, and hold branch leaders accountable for follow-up.
• Submit weekly sales leads, audit lead-generation activity across the branch, report on progress, and develop improvement plans where performance is below expectations.
• Identify new business opportunities, target markets, and prospective clients throughout Chicago and surrounding areas.
• Identify opportunities to expand services, locations, hours, or solutions with existing clients.
• Build relationships with prospective clients, property managers, business leaders, and other contacts who may support branch growth.
• Participate in site assessments, client meetings, proposal development, presentations, and operational planning for qualified opportunities.
• Review lost opportunities and unsuccessful proposals to identify trends and improve future sales strategies.
• Coordinate with regional leadership to ensure new opportunities are operationally feasible, properly priced, and aligned with branch capabilities.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to function well in a high-paced environment.

Education and Experience:

• Bachelor's in business or related field..
• 3-5 years of prior Director of Operations, Branch Lead, or similar
• Ability to obtain a Security License, if applicable.

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.

Accountable – We uphold our commitments and take responsibility for our actions.

Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.

Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.

We recognize excellence through programs such as our monthly CARE awards—celebration contributions at every level. With promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.