Dispatcher - Oklahoma City, Ok (Days)

Dispatcher - Oklahoma City, Ok (Days)

This position coordinates and directs driver activities and assignments to ensure the safe movements of crude and finished products from terminals and refinery. Accountabilities include scheduling drivers and equipment to meet the needs of internal and external customers; maintaining a consistent level of quality customer service; efficiently scheduling for the movement of bulk liquids; providing drivers and equipment for emergency repairs within various business groups; scheduling equipment to meet Preventive Maintenance (PM) schedules and maintaining compliance with all regulatory and company procedures. This position will be required to work rotating shifts including weekends and holidays.

Education Requirements

• High School Diploma or equivalent required

Experience Requirements

• 5+ years of experience required in road/highway transport dispatching and/or drivers supervision preferred.
• Prior experience working with a Transportation Management System (TMS) preferred.
• Knowledge of Department of Transportation (DOT) Regulations, including Hours of Service preferred.
• Demonstrated knowledge of the use of Telematic System.
• Demonstrated knowledge of principles and processes for providing customer services, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient in Outlook, Excel, and Word.
• Demonstrated ability to prioritize and multi-task.
• Ability to work in a fast-paced team setting while applying and adhering to detailed standards and evaluation of customer satisfaction.
• Proficient in Outlook, Excel, and Word.
• Demonstrated ability with using telephones and computers to efficiently schedule or dispatch drivers and equipment to appropriate locations according to customer requests, specifications, or needs.
• Ability to schedule and monitor drivers to allow for compliance with DOT regulations and adherence to Hours-of-Service regulations.
• Fluent in English, oral and written required.

Major Accountabilities

• Receive and manage orders via email, phone call, voice mail, and other means to enter orders into a Transportation Management System (TMS).
• Provide or offer a confirmation number to customers for each order entered.
• Determining and efficiently scheduling types and amounts of equipment and personnel to accommodate the daily intake of orders.
• Process and maintain dispatch department documents, files, and information.
• Maintain accurate TMS system information pertaining to dispatch locations.
• Maintain communications with customers concerning order status.
• Advising personnel of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Perform all other dispatching duties as assigned by the management team.
• Regular communication with supervisor progress, concerns, and questions.
• Ability to adjust schedule to meet business needs.

Expected Results

• Timely, courteous, and effective communication.
• Efficient and profitable scheduling of drivers and equipment to meet internal and external requirements.
• Ongoing communication with supervisor of progress and roadblocks.
• Accurate release of information.
• Consistent professional demeanor and representation.
• Adherence to all company policies and procedures.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee is occasionally required to stand; use hands to grip, handle, or feel; reach with hands and arms; and may occasionally be required to climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas. CVR Energy is an EEO and affirmative action employer. We encourage qualified minority, female, veteran, and disabled candidates to apply.