Registered Nurse Case Management Supervisor

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Job Title: Registered Nurse Case Management Supervisor Status: Non-exempt, Full-time, 37.5-hour workweek Location: **This position may work out of the Christiansburg and Roanoke offices.**

JOB SUMMARY:

The Registered Nurse Case Management Supervisor conducts intakes and assessments in the homes of individuals receiving care as defined by DMAS and VDH, and other regulatory agencies as needed and appropriate. This position requires travel to required service locations and completion of home visits, with an estimated 2-3 days per week spent traveling, and non-travel days divided between office and remote work.


SUPERVISION RECEIVED AND EXERCISED:

The Registered Nurse Case Management Supervisor will report directly to the Director of Agency Directed Services. The Registered Nurse Case Management Supervisor will be responsible for supervising and managing the personal care attendants in the program.


ESSENTIAL FUNCTIONS AND DUTIES:


This list is not an exhaustive or all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.


Healthcare Operations


Serve as a resource to program staff on medical issues or questions pertaining to individuals' medical issues.


Inspection Compliance


Inspect and ensure personal care attendants abide by 1) VDH and DMAS standards and guidelines of other pertinent regulatory agencies as applicable, 2) program policies and procedures, and Human Rights, and 3) Compliance with the individualized plan of care


Individual Assessment


Conduct observational assessments during 90-day home visits to assess individuals' health & safety needs (e.g., psychosocial, nutritional, medical, education, physical injuries, etc.), and as requested by the Director.


Develop a Plan of Care in accordance with regulations to meet the individual's best interests and follow up with quarterly visits to monitor ongoing needs.


Documentation


Prepare and maintain new and received documentation (including email, fax, home visits, phone calls, etc.) that outlines program reporting and paperwork requirements related to individuals. Audit files twice per year.


Admissions


Assist Agency Admissions by 1) meeting with potential attendants while ensuring individual's specific medical needs are being met appropriately, 2) conducting initial admission placement assessments.


Professional Development:


Complete required annual training(s) and participate in ongoing professional training and development to maintain up-to-date certification (CPR/First Aid) to assist service locations.


Reporting


Inform the appropriate parties, including the individual's immediate supervisor, CSB Support Coordinator, Care Coordinator, and guardian, of significant events concerning the individual, such as suspected abuse or neglect, or serious incidents.


Participates in staff and regular supervision meetings, follows through on suggestions, and maintains a positive work environment with all involved parties, including providers, parents, coworkers, referral agencies, community providers, and all staff across DCR service locations.


KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:

Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.


Knowledge of:

• Office and records administration techniques and procedures
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and SharePoint, as well as virtual meeting applications such as Zoom and Teams
• DePaul's policies, procedures, and standard practices, and the rules and guidelines established by regulatory and governing agencies such as VDH and DMAS
• Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
• Must be proficient in MS Word, Excel, and electronic records systems
• Demonstrate through working knowledge of the principles of nursing and nursing skills, including, but not limited to, assessment (medical, psychological, etc.), care planning, medications, medical case management, provision of sound therapeutic practice, and building relationships while maintaining professional boundaries

Skill in:

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely, that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
• Using standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Collecting and analyzing data
• Establishing supportive professional relationships with program staff and care providers/families to provide constructive feedback when necessary
• Managing multiple priorities and completing assignments on time, accurately, and with attention to detail
• Developing and maintaining professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates

Ability to:

• Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates
• Communicate effectively in both oral and written form
• Make arithmetical computations and tabulations
• Read and understand information and ideas presented in writing
• Operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software
• Develop objectives, evaluate effectiveness, and assess service plans and plans of care for individuals served
• Analyze and prepare concise and accurate documents, reports, and correspondence
• Effectively market the programs and services of the department
• Train others
• Assist with the general upkeep and cleaning of office areas and agency vehicles
• Demonstrated ability to build supportive professional relationships with individuals and families while maintaining professional boundaries and executing sound therapeutic practice
• Effectively work and consult with direct service staff and establish good working relationships with care providers/families, other community professionals, community service boards, and the general public
• Demonstrate the ability to interpret, understand, and implement complex policies and procedures based on changing statutes and regulations
• Must possess excellent problem-solving and organizational skills with the ability to prepare and write effective reports, maintain records, plan, prioritize, and organize work
• Must be able to accept the rights, responsibilities, and differences of others
• Must be able to work independently or as a team member; to work under deadlines and handle crises
• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
• Learn policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility

Other Characteristics:

• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
• Demonstrate professional composure in difficult and stressful situations
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records, with no disclosure to others without needing to know

MINIMUM REQUIREMENTS TO APPLY:


Licensed as a Registered Nurse in good standing through the Virginia Board of Nursing is required. Previous supervisory experience is preferred.


WORK ENVIRONMENT:


The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee's work time is divided between time in the field and in-office or remote work. Due to the nature of the work, the incumbent may be exposed to highly emotional situations; incumbents are expected to use verbal skills to resolve interpersonal situations and achieve desired results independently. Incumbents are exposed to various living conditions and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Work is subject to frequent interruptions, and noise levels vary based on the work locations.


PHYSICAL REQUIREMENTS:


The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required include finger dexterity necessary to operate equipment used in the position, effective communication, and the ability to see or hear verbal cues. Walking for up to two-thirds of the time, sitting up to two-thirds of the time, bending/stooping for up to two-thirds of the time, lifting/pushing/pulling no more than twenty pounds, and minimal unassisted lifting associated with the job duties are required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately forty percent of the time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.


SPECIAL REQUIREMENTS AND QUALIFICATIONS:

The following may be required after a conditional job offer: a current DMV driving record with results that comply with insurer guidelines; a drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of tuberculosis; and a criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.


NOTE:


This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties that may be required of such employees or to limit the nature and extent of assignments that an individual may be given.


DePaul is an equal opportunity employer and E-Verify participant.


Flexible work from home options available.


Compensación: $35.29 - $37.29 per hour


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, religion, color, gender, ethnic or national origin, physical or mental disability, marital status, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, veteran status, sex, sexual orientation, gender identity, gender, genetic information, political affiliation, or any other classification protected by law.

For 40 years, DePaul Community Resources has opened doors to hope and belonging for families and individuals across Central and Southwest Virginia. We are not only a nonprofit human services organization-we are a social impact organization. Every day we work to change the world by improving the lives of children, families, and individuals with developmental disabilities. With dedicated staff, care providers, foster and adoptive parents, and a host of volunteers, advocates, and partners, it is work that we cannot accomplish alone. Hope and belonging is for all of us-with your help, we can make this vision a reality for countless Virginians who cannot imagine it today.

DePaul Community Resources is a nonprofit, 501(c)(3) organization.


All applicants shall be afforded equal opportunity in all aspects of employment, volunteer opportunities, and internships without regard to race, age, religion, color, gender, ethnic or national origin, physical or mental disability, marital status, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, veteran status, sex, sexual orientation, gender identity, gender, genetic information, political affiliation, or any other classification protected by law. DePaul is an E-Verify employer. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace. Failure to comply will result in dismissal from the property and/or employment.