Care Coordinator: Patient Experience Champion

Benefits: Bonus based on performance Free uniforms Wellness resources Join the Front Lines of Patient Care at Fit Club Physical Therapy & Sports Performance! Are you passionate about helping others? Do you thrive in fast-paced environments where communication, organization, and energy are key? Do you want to be part of a team that gets real results—while having fun doing it? Fit Club Physical Therapy & Sports Performance is on a mission to Heal NYC—and we’re looking for a dynamic, motivated individual to join our Care Coordination Team! If you're personable, professional, and ready to deliver a 5-star experience to every patient who walks through our doors, we want to meet you. Who We Are: At Fit Club, we combine expert care with real-world results. Our clinics are high-energy, team-driven, and built around delivering exceptional outcomes. Our Care Coordinators play a crucial role in setting the tone for each patient’s journey—serving as the first point of contact and ensuring every experience is seamless, supportive, and stress-free. Who You Are: Upbeat & Personable – You greet everyone with a smile and keep the vibe positive. Proactive & Timely – You arrive early, respect deadlines, and take pride in your work. Responsive & Reliable – No patient email or call goes unanswered for more than 24 hours. Purpose-Driven – You love helping others and believe in the power of what we do. Your Responsibilities: Verify insurance benefits with speed and accuracy, and clearly communicate coverage to patients and the team. Ensure all new patient paperwork is complete and that insurance visit limits are accurately recorded in our system. Conduct routine audits of patient documentation and records. Maintain a professional, welcoming environment at the front desk and provide top-tier customer service. Communicate effectively with patients regarding their appointments, billing, and care plans. Collaborate with clinicians, billing, and coordination teams during meetings to share updates and ideas. Track key performance metrics such as evaluations, visits, and payment collection through reports and clinic stats. What You Bring to the Table: Experience working in a medical, physical therapy, or wellness office setting. Strong knowledge of insurance and medical terminology. Excellent communication, organization, and problem-solving skills. Comfort working with electronic medical records and patient management systems. A proactive mindset and an ability to adapt quickly to new challenges. An authentic passion for helping people feel seen, supported, and cared for. Why You’ll Love Working at Fit Club: A collaborative, team-first culture that supports your growth. Regular team-building activities, meetings, and opportunities to make your voice heard. The satisfaction of knowing you’re helping people feel better every single day. A fun, energetic environment filled with motivated professionals who love what they do. Ready to be the heartbeat of a high-impact healthcare team? Send your resume and a cover letter about why you’re a great fit to us today! Let’s make an impact together—and have a great time doing it. #J-18808-Ljbffr FIT CLUB INC