Systems Analyst, Workforce Management

Systems Analyst, Workforce Management

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to:

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana's in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it's like to work here from the people that already do.

The Systems Analyst, Workforce Management role demands strong organizational skills, attention to detail, and effective day-to-day management of systems crucial to our Operations and Workforce Management teams. We're seeking an individual with excellent communication and interpersonal skills, capable of working autonomously to drive new projects and process improvements based on stakeholder feedback. In our dynamic and fast-paced environment, Carvana is in search of a professional who can adeptly navigate the ever-changing landscape of our daily operations. Responsibilities include handling logistical project tasks, day-to-day management of systems, initiating process and system enhancements, communicating these improvements to stakeholders, and conducting frequent audits to ensure optimal system functionality. The ideal candidate is a self-starter passionate about execution and embodies our company values. This role offers daily challenges and the chance to drive impactful system execution in our rapidly evolving company.

What you'll be doing:

• Monitor and implement thoughtful changes to drive system efficacy and continuous improvement
• Design and manage the execution of new projects that drive the business forward in addition to evolving and expanding Carvana's current processes and systems
• Manage system-related team assignments, scheduling, and training, including developing and effectively delivering ad-hoc training content
• Design, develop, and implement projects, as assigned, including working with cross-functional stakeholders to achieve program effectiveness
• Organize and audit data and system feedback to drive improvements
• Analyze, prepare and deliver routine reports, audits, and system updates to key stakeholders and offer thoughtful recommendations
• Craft clear, professional communication updates for stakeholders surrounding project updates and relevant initiatives
• Some weekends required based on business needs or system update requirements

What you should have:

• A Bachelor's degree or equivalent experience required
• At least 3 years of experience in Workforce Management, Program Management, Project Management, or related field
• Proficiency in Google Suite, Excel, and SQL preferred
• Expert knowledge of contact center WFM platforms like Aspect, Nice IEX, or Verint
• Excellent written and oral communication skills
• Confidentiality and integrity while handling sensitive information
• The ability and confidence to make sound decisions while working independently
• Clear and concise, internal and external communication
• Have a sense of humor. Kinda serious about this one...
• Have a heightened sense of urgency and strong attention to detail
• You will not leave your personality at home. We thrive by building a team with unique perspectives. Our strength is in our diversity of opinions
• Ability to work autonomously and seek out process and system opportunities with little to no leadership guidance

What we'll offer in return:

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements: To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

We'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.