Inside Sales Representative

An Inside Sales Representative obtains information by actively listening to prospective and existing clients in efforts to fully understand their business, uncover their problems, and provide solutions. Daily functions include prospecting, qualifying, disqualifying, and selling products into a multitude of applications to prospective and current customers across the regions.

Duties and Responsibilities

Customer Base Management

• Perform cold-call prospecting with customers to develop client relationships and create new opportunities.
• Follow up daily with customers to determine status of open quotes and e-mail results to Team Manager.
• Reply to quotes in a timely manner and enter into P21 for accurate tracking
• Expedite orders to ensure customer’s quoted date is met.
• Address and resolve any customer issues and complaints promptly and notify management and/or Outside Sales Rep if circumstances escalate.
• Research customer regions and notify management of customer needs, buying trends and market conditions.
• Process cancellations or changes in sales orders appropriately and communicate to related departments as required.
• Be involved with vendors and shipping to ensure customers’ delivery is met.
• Communicate and help resolve payment and credit issues with the Accounts Receivable Representative if needed.
• Update customer contact information in P21’s Contact Management System and notify Outside Sales reps of all changes with any new or existing customer information.
• Participate in the “On Call” rotation. When you are on call (during after-hours and weekends) you are expected to perform your duties in the same professional manner that you would during normal business hours.
• Ask upfront questions when receiving a quote from a customer to ensure the best options to receive an order are presented.

Business Creation & Growth

• Build and maintain a healthy customer base with the intention of strengthening customer relationships.
• Collaborate with Team Manager to learn essential strategic approaches for sales.
• Attend monthly team sales meetings to discuss any issues, products, or growth ideas.
• Take advantage of every phone call to CROSS-SELL!

Additional Responsibilities

• Assist other co-workers as needed.
• Record all missed opportunities and submit to Team Manager.
• Delegate order entry, filing and expediting to Sales Assistant, clearly communicating urgency when needed.
• Must be able to begin working promptly at 7:45 AM and stay after 5:00 P.M. as needed until promised quotes/orders are completed.
• Willingness to travel as needed.
• Submit daily written quote follow ups.

Knowledge, Skills and Abilities

• Energetic, self-starter with ability to adapt to change in a highly dynamic work environment
• Outstanding written and verbal communication, presentation and time management skills
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture.
• Ability to initiate, establish, and nurture meaningful business relationships over the phone.
• Develop strong product/price knowledge as well as customer knowledge.
• Strong ability to sell and be persuasive over the phone.

Education and Qualifications

• High School diploma or GED required.
• Degree in Marketing, Business or a related field, is a plus.