Cage Cashier/Main Banker

Job Description

Job Description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

If you love the buzz of the casino floor and have a knack for keeping cool under pressure, this is your kind of role. As a Cage Cashier, you're right in the center of the action-turning lucky tickets into winnings, exchanging currency, and keeping every transaction smooth, secure, and full of great energy. You bring accuracy, efficiency, and a friendly smile to every guest interaction, helping make their visit as rewarding as their wins. You'll also support the Main Banker and your fellow team members, keeping everything in balance and every guest experience shining.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Provide exceptional guest service while performing all cashier functions, including paying slot tickets and sports betting vouchers, redeeming checks, exchanging currency, and balancing your cash drawer at the end of each shift.
• Assist other cashiers and the Main Banker as needed to keep operations running smoothly.
• Support casino employees with transactions and maintain a friendly, team-oriented approach.
• Deliver outstanding service that reflects the resort's commitment to warmth, integrity, and fun.
• Maintain accurate and timely records and reports in accordance with company standards.
• Follow all internal controls, company policies, and compliance requirements, including Title 31 reporting.
• Protect company assets and confidential information through careful attention to security procedures.
• Promote a positive, energetic environment where guests and team members alike feel valued and appreciated.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High School diploma or GED preferred.
• Minimum one year cash handling experience; ability to keep paperwork "in balance."
• Willingness and ability to learn to perform in any cashier location: customer window, employee service window, and main bank.
• Ability to operate 10-key adding machine/calculator with high degree of accuracy.
• Customer service experience.
• A strong team orientation.
• Ability to learn and demonstrate to conduct cashier functions in accordance with prescribed standards
• Professional appearance and attitude.
• Must be a minimum of 21 years of age.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Occasionally sit. Must be able to bend, twist, and kneel. Ability to lift up to 40 pounds. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

• Willingness to pass and maintain compliance with background and drug-free workplace policies.