Patient Finance Specialist

Patient Finance Specialist

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

Patient Finance Specialist is responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

Responsibilities

• Interviews patients and or family/relative or other responsible party at workstation or at bedside to obtain all necessary account information.
• Bedside registration performed utilizing carts/computers on wheels.
• Obtain patient demographic information with insurance and financial information, as warranted.
• Searches MPI (Master Patient Index) completely and assigns the correct medical record number.
• Notify supervisor or designate of any medical record numbers.
• Verify all insurance and obtain pre-certification/authorization for services, as warranted.
• Obtain proper authorization for treatment and approved codes from insurance carriers.
• Assigns insurance plan accurately. Calculate and collect patient liable amounts.
• Explain policies regarding services rendered according to JHS collection policies.
• Receives and processes all patient payments in accordance with JHS Collections Policy and Procedure-issues receipts and maintains the integrity of all payments.
• Secures all required signatures are obtained for treatments, release of medical information, assignment of insurance benefits and payments of services from legally responsible parties.
• Obtains copies of necessary patient identification and insurance cards.
• Scans all documents timely.
• Answers any questions and explains policies clearly.
• Assists patients and or family/relative with appointment scheduling, as warranted.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Produce paperwork on each patient for distribution to appropriate departments.
• Align pertinent documents for establishing the patients' medical record and financial file.
• Welcomes patients and family members in a professional manner.
• Contacts clinical staff for emergency medical needs and answer patient and visitor questions.
• Informs patient of or their representative of delinquent accounts and attempt to obtain payment.
• Check for physician orders and attached them to the patient medical records to ensure that patient is receiving appropriate tests.
• Guides patient to his/her destination or refers patient to an available Guest Services Representative.
• Responsible for timely bed assignment in to ensure patient are placed in appropriate unit based on established criteria. (Specific for Behavioral Health Center).
• Works closely with unit managers to problem solve issues related to transfers to or from external facilities. (Specific for Behavioral Health Center).
• Reviews insurance contract matrix to verify appropriate hospital placement in accordance with the patient's insurance plans. (Specific for Behavioral Health Center).
• Attends in-services presentations and completes mandatory education, as warranted.
• Attends minimum of 80% of scheduled staff meetings.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Generally, requires 0 to 3 years of related experience.

High school diploma is required. Bachelor's degree in related field is strongly preferred.

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.