Key Account Manager (Health & Safety Sciences)

Key Account Manager (Hybrid Ann Arbor)

NSF is seeking an experienced Key Account Manager to support the Health & Safety Science program. In this role, you will collaborate with experienced leaders to deliver high-quality services to our clients. You will serve as a key contact for operational tasks with the clients and internal stakeholders, responsible for building and nurturing strong, long-term relationships. This role requires a proactive, results-driven professional with outstanding communication skills and a passion for client success.

Responsibilities

• Proactively identify and pursue sales opportunities within existing accounts and new potential customers globally.
• Collaborate cross-functionally with sales, marketing, and technical teams to ensure integrated service delivery.
• Maintain and grow customer relationships through regular engagement.
• Manage customer inquiries, quotations, agreements, contracts, and other official documentation for HSS.
• Track lead activity and conversion rates, following up on open quotes to drive revenue growth.
• Work with management to support sales targets, pipeline visibility, and market development initiatives.
• Plan and coordinate cross-functional projects and events involving technical and customer-facing stakeholders in other NSF Business Units/Functions, as well as external experts, such as the Health Advisory Board.
• Work with Sales and Marketing to create promotional materials for HSS services.
• Create and maintain project timelines, tracking milestones, priorities, and follow-up actions to support on-time execution.
• Work with HSS Director and other senior leaders to align project timing with staff capacity and operational priorities.
• Support HSS Director with activities related to the annual budget, including invoice coordination, expense tracking, and annual operating plan development and review.
• Help document customer requirements and ensure they are accurately transferred into internal execution and final deliverables.
• Participate in client meetings to review project scope, provide updates, and support relationship development.
• Represent NSF and HSS at tradeshows and other events aimed at marketing services.
• Drive accountability, professionalism, and cross-functional communication throughout the project lifecycle.
• Share client insights to support continuous improvement and inform service enhancements.

Qualifications

• M.S. degree in public health, business, or a related field. B.S. will be considered with excellent experience.
• PMP certification highly desired.
• Five plus years of experience in project management within a scientific environment.
• Experience in client-facing role in public health is preferred. In lieu of direct public health experience, relevant experience in one or more of the following will be considered: healthcare, research, environmental health, or other life-science related field.
• Mastery of Microsoft Office Suite required; experience with Salesforce and Asana highly desired.
• Willingness to travel up to 10% to support sales/marketing activities.
• Frequently required to sit, stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• Frequently lift and/or move objects up to 20 lbs.; occasionally up to 35 lbs.
• Demonstrated analytical, organizational, and customer communication skills.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to understand client needs and tailor solutions accordingly.
• Results-oriented mindset with a focus on achieving and exceeding goals.

Core Competencies

• Client Relationship Management
• Communication & Influence
• Problem Solving & Innovation
• Customer-Centric Mindset
• Adaptability & Resilience

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team

We build awareness and value in the global NSF brand. Our teams include Standards, Growth Acceleration, Communications, and Government Affairs. We act as NSF's global ambassadors, championing our integrity, expertise, capabilities and resources, working with our internal partners to deliver real value to our clients and NSF.

Job Info

• Job Identification 4123
• Job Category Project and Program Management
• Locations 789 N. Dixboro Road, Ann Arbor, MI, 48105, US
• Job Schedule Full time
• Work Classification Hybrid