Associate Director - Solutions Architect

Join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You'll Be Doing...

In this role, you will champion a collaborative culture that brings development, operations, and security together to conceive, build, and deliver secure internal tooling & automation applications at speed and scale. You will lead a multi-disciplinary team in applying advanced DevSecOps, agentic AI techniques, and GitOps methodologies for internal-facing applications and process transformation initiatives.

What We're Looking For...

Leadership & Agile Management

• Lead and manage projects focused on optimizing workflows, utilizing Agile tools for planning, tracking, version control, and collaboration.
• Serve as or collaborate with business unit leaders to facilitate process transformation planning utilizing Agile techniques including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Foster a strong culture of collaboration across workforce managers, GTS (IT) teams, operations, product, and corp-security to eliminate legacy processes & systems.

CI/CD & Pipeline Architecture

• Design, standardize, and oversee Continuous Integration/Continuous Deployment (CI/CD) pipelines across the Global Solutions organization.
• Manage container and package registries utilizing Verizon's OneArtifactory (e.g., OneArtifactoryCloud and OneArtifactoryCI) to manage and push Docker images, npm packages, and application dependencies.
• Ensure accurate ADOM group provisioning and access controls for repository read/write operations within OneArtifactory.
• Support and provision containerized build environments and runners using containerization technologies.

DevSecOps & Security Compliance

• Embed "secure-by-design" principles into the development lifecycle and ensure vulnerability testing is incorporated directly into CI/CD automation.
• Enforce continuous and automated application security testing to ensure all packages hosted in OneArtifactory are compliant and secure.
• Balance delivery speed with security by integrating Static Application Security Testing (SAST) and Software Composition Analysis (SCA) to control open-source code risk.

Site Reliability Engineering (SRE) & Chaos Engineering

• Establish real-time monitoring, logging, and analytics to track Key Performance Indicators (KPIs) such as average handle time and customer satisfaction.
• Implement "Fail Fast, Fail Small" Chaos Engineering practices and schedule routine game days to introduce failures, practice incident response, and increase overall system resilience.
• Drive the documentation of Standard Operating Procedures (SOPs), SOE, and SRE details into standardized playbooks to reduce dependencies and improve knowledge transfer.

Infrastructure & Network Automation

• Implement Infrastructure as Code (IaC) principles for managing system configurations and application environments.
• Deploy, manage, and scale application hosting environments utilizing Verizon Cloud Platform (VCP) VMs and Google Cloud Platform (GCP).
• Administer OpenStack tenants and associated resources within VCP to maintain high availability.
• Manage hardware replacement processes through Verizon's business-as-usual IOP system.

You'll Need To Have:

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Six or more years of experience in a variety of disciplines related to the selling of IT and managing telecommunications solutions.
• Six or more years of experience in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect).
• Five or more years of architecture experience in conceptualization, definition and development of IT and/or telecom based products and services.
• Five or more years of experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.
• Knowledge of TOGAF and/or ITIL standards for architecture and delivery.
• Financial analysis experience (P&L, ROI, cost analysis, business case development, etc).
• AI Tools
• Customer experience within contact centers

Even Better If You Have One Or More Of The Following:

• Current and valid industry certifications in one or more of the following, Cisco: Cisco Certified Design Associate/ Cisco Certified Network Associate (CCDA/CCNA), Cisco Certified Network Professional/ Cisco Certified Design Professional (CCNP/CCDP), Cisco Certified Voice Professional (CCVP), Microsoft, Tandberg, and/or Polycom.
• Experience in sales or service.
• Experience providing successful project delivery.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where You'll Be Working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $141,000.00 - $270,000.00.