Service Coordinator

Service CoordinatorEnergy Transfer Solutions - A member of the AIR Control Concepts family. Energy Transfer Solutions is a leading provider of specialty commercial and industrial HVAC equipment and services. From our offices in West Chester, Pennsylvania, we serve customers throughout the Tri-State area (Pennsylvania, Delaware, and New Jersey). We work daily to provide unparalleled technical products and services by representing manufacturers who share our desire to exceed our customers' expectations. Established in June 2003 primarily as an equipment manufacturers representative, we have continued to expand on these relationships to allow our clients to partner with our firm utilizing us as their HVAC specialist.The HVAC Service Coordinator for service agreement & equipment startups is a critical role responsible for ensuring these two critical areas run smoothly and support multiple service areas and sales offices.Essential Duties and Responsibilities:Acting as the primary point of contact for the service department, delivering exceptional customer service through phone and email communicationsLearning or honing your skills to assess situations and provide excellent service to our extensive customer baseCoordinator of the field service techniciansLiaise between ETS departments to work through service requests & inquiryBuilding professional working relationships with our customer base & manufacturersWorking closely with the Service Administrator & Service ManagerEffectively prioritize service requests for customers, service account managers, and equipment sales engineers based on urgency and specific customer needsGenerate work orders in FACTS for customers requiring repair services, preventative maintenance, warranty claims, and equipment startupsCoordinate the day-to-day operations of the service technician team. This includes efficiently receiving information, scheduling, and promptly dispatching technicians for every service work order.Regularly update and maintain service startup and preventative maintenance spreadsheetsOrganize and maintain an accurate filing system in Microsoft Outlook, ensuring all emails are properly filed in their corresponding job folders, and efficiently manage work orders in SharePoint/EgnyteReviewing and finalizing technician field repair workorders each morning. Compile necessary information needed to provide a full update to the customerSubmitting labor warranty claims into the manufacturer's warranty portal and tracking project progress to ensure timely resolutionCoordinate & schedule follow up to workorders that require replacement parts, incomplete service, and ongoing equipment start up projectsOrdering and receiving service parts through our ETS Parts team & equipment manufacturesCollaborate with other departments to ensure seamless coordination of our service teamProvide support to the service account managersRequirements:Proven experience in Commercial/Industrial or Residential HVAC, or a related field3+ years of experience in a HVAC Coordinator/dispatch role or a similar administrative positionStrong track record of dependability, adaptability, and effective teamworkStrong ability to collaborate and communicate effectively across all levels of the organizationProficient working with computer applications including but not limited to Microsoft Office Suite, SharePoint, Egnyte, and FACTS with the ability to quickly adapt to new software and online systemsAbility to learn and navigating equipment manufacture warranty processes effectivelyProven ability to effectively manage multiple priorities, coordinate technicians, and handle administrative duties in a fast-paced, dynamic environmentUtilizes exceptional organizational skills to ensure timely and efficient completion of tasksOperate well in high stress situations dealing with customers and emergenciesCommitted to continuously developing and enhancing their skillsBenefits: We offer a competitive and comprehensive benefits package, including:Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).Professional Development – Ongoing training opportunities and support for continuing educationThe Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications. The Company complies with disability laws and provides reasonable accommodations to qualified individuals.