Customer Quality Engineer

Customer Quality Manager (Flavors) - Hunt ValleyHUNT VALLEY, MD, USMcCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are looking to hire a Customer Quality Manager (Flavors) immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:Competitive compensationCareer growth opportunitiesFlexibility and support for diverse life stages and choicesWellbeing programs including physical, mental and financial wellnessTuition assistanceCustomer Quality Managers are responsible for proactively supporting the growth objectives of the business and the management and maintenance of existing business, by implementing systems and programs to allow McCormick to efficiently and effectively meet and support customer Quality expectations, while assuring compliance to McCormick Quality policies and procedures.Key ResponsibilitiesDevelops customer intimacy to proactively meet customer quality expectationsInterprets and assists in the development and execution of customer quality programs and systemsEnsures products and procedures conform to McCormick and customer requirementsResolves complex quality issues including customer complaint resolution and issues at vendorsLeads customer specification development and approvalManages Quality Systems/Food Safety customer program requirements, and accountable for quality/food safety audit resultsParticipates in commercialization and continuous improvement activitiesServe as Quality/Technical support between the McCormick Corporate, USIG and other McCormick worldwide Quality Assurance operations and worldwide customersRequired QualificationsLevel of Education and Discipline: BA in Chemistry, Biology, Food Science, or related fieldExperience: Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position. Business acumen for customer segment, knowledge and experience of business practices for the customer base, understanding of customer go-to-market strategies and impact on quality program and practices. Quality Assurance and Food Safety Systems expertise Understanding of McCormick's internal supply chain and operations to interface as needed to meet customer requirements.Interpersonal Skills - leadership, interactions, communication, influence: Ability to communicate effectively with plant employees and across McCormick functions. Ability to negotiate with customers to satisfy the customer needs without unnecessary overextension of McCormick resources. Presentation skills required.Other Skills and HPO Competencies: Leadership - Have demonstrated strengths in the following areas: problem solving, data analysis, negotiation skills, sense of urgency, customer service, ability to manage multiple priorities, professionalism, teamwork, communication skills (verbal and written), general leadership, and a strong work ethic. Technical - Statistical Process Control, Total Quality Management Professional - Ability to interact, negotiate, and communicate effectively with customers in a professional environment.McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.