Project Manager

About The Role "You'll be the person who keeps a complex implementation calm, organized, and moving — turning a long list of moving parts into a customer's confident go-live." MasterMind is the cloud-based TMS built for everyone who moves freight — shippers, carriers, private fleets, IMDL, and brokerages — all operating in one platform. Getting a customer fully onto that platform is its own kind of complexity: timelines, dependencies, internal teams, customer stakeholders, and a hundred small decisions that all must land in the right order. As our Project Manager, you'll own that complexity from kickoff to go-live. You'll be the steady hand customers trust and the connective thread that keeps Mastery's internal teams aligned — managing scope, surfacing risk before it becomes a problem, and making sure every implementation ends the way it should: on time, on scope, and with a customer who is confident in what they just adopted. What You'll Own Customer & Stakeholder Management Represent the Mastery brand in every customer interaction — building trust through clarity, consistency, and follow‑through Build strong relationships with customer stakeholders and internal teams that translate into smoother decisions and fewer surprises Define communication and engagement strategies for each project, adapting as stakeholder needs and expectations shift Keep information flowing — clear, timely, and proactive communication throughout the project lifecycle Project Planning & Execution Lead projects end-to-end, from initiation through go‑live and handoff to Customer Success Define project strategy alongside the project team — goals, success metrics, milestones, deliverables, and timelines Build and maintain project plans that balance scope, schedule, quality, and resource constraints in the real world, not just on paper Monitor project health against milestones and success criteria, catching drift before it becomes a delay Scope, Risk & Dependency Management Define and protect project scope in partnership with customers and internal teams Manage scope changes through clear, documented change control — no surprises, no scope creep by accident Identify risks early and build mitigation and contingency plans before they're needed Coordinate cross‑functional dependencies, communicating impacts clearly when one team's timeline affects another's Escalate when it matters — knowing the difference between a risk to monitor and one that needs immediate attention Team Leadership & Process Improvement Foster accountability and ownership across every team involved in an implementation Turn lessons learned into better delivery, continuously refining how Mastery runs implementations Champion project management standards and drive adoption of the tools and processes that make delivery repeatable Define go‑live readiness and post‑implementation success criteria, and make sure every box is checked before a customer goes live Experience 5–10 years of project management experience, ideally in software implementation, SaaS, or technology environments Track record managing customer‑facing implementation projects from kickoff through go‑live Experience with enterprise software implementations Comfortable managing multiple projects simultaneously without losing the thread on any of them Transportation, logistics, supply chain, or freight industry experience preferred Skills & Approach Strong organizational, planning, and prioritization instincts Excellent written, verbal, and presentation communication Sharp problem solving and critical thinking under ambiguity Familiarity with Agile, Scrum, or hybrid PM methodologies Fluent in tools like Asana, Slack, Teams, and Microsoft Office PMP, CAPM, or equivalent certification a plus How You'll Know You're Succeeding Customers go live on time, fully scoped, and confident in what they've adopted Internal teams know exactly what's expected of them and when — because you made it clear Risks get caught and resolved before they become escalations Customer Success inherits a smooth handoff, not a cleanup job #J-18808-Ljbffr