Medical Receptionist

Medical Receptionist OpportunityAt ConvenientMD, we're on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.Your ImpactPatient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.Front Desk Management: Answer and direct phone calls in a professional and timely manner.CMD Technology & Offerings Expert: Become familiar with scope of services provided at CMD and costs affiliated with all services.Required AvailabilityMust be able to work 12-hour shifts in consecutive and or non-consecutive days.Flexibility to work nights, weekends, holidays.When needed, must be able to work at a minimum of three other ConvenientMD locations within a one hour travel distance from your primary clinic.Required to travel for training shifts which will occur outside of your primary clinic within a one hour commute.Who You AreEducation: High School Diploma or GED required.Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.Technically savvy: Proficient with Microsoft Office Suite or related software.Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.Bonus QualificationsMedical Receptionist certificationPrevious experience in a medical receptionist role or similar customer service positionFamiliarity with medical terminology and basic knowledge of insurance processesExperience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentationExperience working with insurance billing and coding informationThere's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.