IT Support Specialist I
$3,162 per monthHopkinsville Community College/KCTCS
Experience Required
Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.
Expected Start Date
11/09/2026
Compensation
$3,162.00 - $3,162.00 / monthly
Hours Per Week
37.5
Number Of Positions
1
Work Schedule and Shift Requirements
1st Shift
Job Description
POSITION DESCRIPTION
The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses.
MAJOR RESPONSIBILITIES/DUTIES
Provide desktop, phone and software support to faculty, staff, and guests. Maintain and repair computer hardware, peripheral, multimedia, and software. Assist with equipment installations, inventory, and documentation.
Provide timely support to end users contacting the IT Help Desk. Typical support issues include network access and network-based user resources. Provide user account support including password changes and Multi Factor Authentication setup and troubleshooting.
Troubleshoot and repair hardware including computers, peripherals, projectors and printers.
Perform installation, troubleshooting, maintenance, and upgrades for local, network or internet-based software. Utilize System Center Configuration Manager (SCCM) to push upgrades and software over the network. Attend monthly SCCM meetings.
Provide audio-video support for campus events, including any needed setups.
Other duties as assigned by supervisor.
MINIMUM REQUIREMENTS
Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.
A+ certification, Cisco experience, Active Directory knowledge desired.
Excellent organization, communication, and customer service skills.
Ability to communicate with variety of employees and students and be able to work as a viable team member in an enterprise network environment.
Be able to lift 25 pounds, climb ladders, and work in confined spaces.
KY law requires state and national pre-employment background
checks as a condition of employment.
Initial review of applicants will begin on October 26, 2026.
Applicants will be notified if selected for an interview.
Job Type
Full time
Place of Work
On-site
Requisition ID
92216
$3,162 per month
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