Ticket Office Lead (Pool)

Ticket Office Lead Under general supervision, The Ticket Office Lead will assist the Ticket Office Supervisor in all phases of ticket office operations. The incumbent oversees and provides instruction to Ticket Office Associates, as well as completing high-level tasks such as subscription renewal and processing tele‑sales orders. Responsibilities Oversees pooled ticket office staff in day‑to‑day operations of the ticket office including but not limited to scheduling staff, overseeing staff clocking in and out, etc. Oversees select CSUN performances on the night of show. Leads the processing of tele‑sales orders, often in collaboration with external vendor. Performs other duties as assigned. Qualifications Equivalent to three years of full‑time, general office clerical work that has provided the applicant with the knowledge and abilities listed. Equivalent to full‑time college or university education/vocational school training in business or job‑related field may be substituted for up to two years of the required experience on a year‑for‑year basis. Experience in administrative work providing audience or patron services, providing performing arts support functions, or in a theatre‑related setting preferred. Ticket Office experience and Current Red Cross certification in CPR and First Aid are preferred. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies a plus. Working knowledge of Microsoft Office applications (i.e. Word and Excel). Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Ability and specialized skills to demonstrate excellent customer service and public relations skills; be outgoing and enjoy working with people and with a wide variety of personalities in the execution of events; exhibit exceptional dependability, flexibility, and patience in interactions with others; and provide excellent verbal and written communication; work independently and as part of a team to accomplish goals. Ability to work under pressure and adhere to deadlines; show a willingness and the ability to handle emergency situations; and establish and maintain effective working relationships with guest artists, vendors, students, faculty, staff, clients, patrons, guests, peers and upper management. Ability to coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, and priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; and maintain confidentiality. Supervise the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; read and write a level appropriate to the duties of the position; and operate standard office equipment and software. Pay, Benefits, & Work Schedule Classification: Administrative Support Assistant / 1032 / 2 The anticipated HIRING RATE is $21.83 per hour. The salary range for this classification is: $20.57 - $29.37 per hour. This is a Temporary position; end date to be determined. The individual hired for this role will physically work on‑campus in Northridge. This is not a telecommute position. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self‑disclose by contacting Recruitment Services at View phone number on click.appcast.io. #J-18808-Ljbffr California State University, Northridge