Director of Operations - Luxury Home & Garden

Job Description

Job Description

Our client is a premium, manufacturer of bespoke, made-to-order structures for high-end residential and specialty commercial markets, known for precision engineering and a considered, white-glove customer experience. With manufacturing based internationally and a fast-growing US operation shipping, warehousing, and installing nationwide, the company is entering its next phase of growth and is looking for a senior operations leader to build the infrastructure to match. This is a newly created, high-impact leadership role reporting directly to a senior executive.

• Own the full US operations lifecycle: importation, customs compliance, warehousing, inventory planning, nationwide logistics, on-site delivery, installation, and post-install customer care.
• Reduce the current order-to-installation timeline by proactively managing permitting, approvals, and site readiness with customers, rather than waiting on them.
• Redesign installation team scheduling and workflows to increase throughput and reduce travel and operating costs across a nationwide field team.
• Build a more structured, transparent communication cadence across the customer journey, from order through installation and aftercare.
• Assess, coach, and develop a high-performing operations team, including field and office-based staff.
• Strengthen collaboration with sales leadership on handoffs, shared customer context, and communication protocols.
• Partner closely with the international parent business to absorb and adapt best practice.
• Hold full P&L accountability for US operations.
• Travel approximately 25%+ of the time to installation sites and customer locations across the US, with occasional international travel.

Required Qualifications

Requirements

• 5+ years of senior leadership experience in field installation, supply chain, logistics, or general operations management within a high-value, luxury B2C environment.
• Experience managing international import/customs processes alongside US-based fulfillment operations.
• Experience leading complex, multi-site field service, assembly, or installation networks with remote teams.
• Proven P&L ownership and financial accountability.
• A genuinely hands-on operator, comfortable moving between office, customer, and job-site environments.
• Demonstrated ability to design and implement new processes and drive change, not just plan for it.
• Ability to travel domestically on a regular basis, with occasional international travel.
• Valid driver's license and passport.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Experience operating within an international or UK-linked parent company structure.
• Background in bespoke, made-to-order, or high-consideration purchase categories rather than transactional retail.
• Experience scaling operations within a high-growth or investor-backed business.

Benefits

• Base salary: $160,000 to $170,000, commensurate with experience (exceptional candidates may be considered above this range).
• Annual performance bonus tied to company performance
• 401(k) with employer match.
• Medical, dental, and vision insurance, partially employer paid.
• Paid vacation (inclusive of a company shutdown period).

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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