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Country Call Center Operator

Amplifon

Dallas, TX

Job Posting

Position & Grade - CRE (English & Hindi (Mandatory) + Punjabi / Gujarati (Core)

Experience Required - At least 2 years + with 1 year minimum in Outbound

Location - Gurgaon

Reporting to - Team Leader

Job Purpose:

Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.

Job Specification:

  • Daily calling on Dialer and Manual & predictive calling which will be around 150 dialed minimum & 80 connected minimum in a day.
  • Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
  • Daily and timely reporting.
  • Maintaining client information in excel and CRM.
  • Daily coordination with our clinical and field team to ensure the work is completed on time.
  • Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.

Job Qualifications: Minimum Educational Qualification: Bachelors

Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.

Skill Set Requirements:

  • Persuasive Speaking Skills, Tone/Pitch should be polite.
  • Patience & Effective Listening Ability
  • Phone Skills / Etiquettes, Attentiveness
  • Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills)
  • Sales Oriented with a focus on Customer Service
  • Should not sound overly aggressive while speaking.
Amplifon
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Vacancy posted 1 day ago
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