Right to Counsel Coordinator

Right To Counsel Coordinator

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high-quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.

EDC values:

• Gratitude Valuing one anothers contributions and recognizing the impact of our collective work
• Responsibility Acting with accountability, integrity, and sound stewardship of public resources
• Excellence Delivering high-quality, accurate, and mission-driven work
• Adaptability Responding effectively to evolving systems, policies, and community needs
• Trust Building confidence through transparency, reliability, and respect

Job Summary

Eviction Defense Collaborative (EDC) prioritizes fighting for tenants rights, preventing homelessness and working toward a better future. The Right to Counsel Coordinator (RTCC) position is an integral function to support and guide tenants seeking pro per legal assistance and/or litigation assistance as a part of the Tenant Right to Counsel (TRC) Program. The RTCC is a vital first point of in-person contact for tenants requiring an individual who truly enjoys working with people, has the skills and capacity to respond in an empathetic and respectful way to tenants who are often in crisis, and can work effectively in a collegial and fast paced environment.

Duties and Responsibilities

• Supply in-person reception, assessing clients eligibility, directing clients to proper internal or external referrals including following proper intake procedures and policies for EDCs various practice areas;
• Guide client/s in completing intakes and facilitate consultation to further assess course of action needed for the tenant;
• Draft legal documentation and responsive pleadings such as answers, court fee waivers, declarations, etc. to assist tenants in defending themselves against impending evictions;
• For TRC eligible clients, follow referral protocols to identify the appropriate Tenant Right to Counsel LSO. This includes applying the referral algorithm, informing the assigned LSOs office of the referral to initiate the conflict check process, providing the client with the referral information;
• Research, identify, and circulate resource referral information and information packets for services beyond those provided by EDC that respond to client inquiries and needs;
• Maintains an expected minimum of 20 cases per month in accordance with the programs needs.

Administrative Duties:

• Attend weekly program meetings, monthly agency staff meetings, and relevant supervision/check-in meetings.
• Enter all data on time and accurately to support the program evaluation and outcomes tracking.
• Maintain up-to-date client files, documents and notes to remain in compliance with EDC RTC procedures.
• Work collaboratively with colleagues across the organization and with respective departments.
• Supply a variety of clerical and administrative support to the administrative team as further described:
• Office signage
• Communicate about office closures to community (i.e., clients and community partners
• Aid with coordinating outreach and education on EDCs services and access to Right to Counsel
• Perform other duties as assigned in furtherance of EDCs mission.

Qualifications

At EDC, we work to protect housing stability and provide meaningful access to legal support for San Francisco tenants facing eviction. Candidates must share our commitment to high?quality, client?centered services and bring strong professional skills, sound judgment, and the ability to thrive in a fast?paced, collaborative environment.

Success in this role requires empathy, professionalism, cultural competency, and a solutions?focused approach to problem?solving.

Minimum Qualifications:

• One (1) year of case-management or legal assistance experience or relevant experience with client-facing and direct service management, several years is preferred.
• Knowledge or demonstrated experience with housing initiatives is preferred.
• Proficiency with Microsoft Office Suite, and other office software; experience managing online calendars and setting appointments.
• Salesforce or other legal/case management database experience is preferred.
• Experience working with a diverse population including those with mental health or physical disabilities.
• Fluency and ability to help clients in Spanish, Tagalog, Cantonese, Mandarin is preferred.

Required Skills:

• Demonstrated ability to work both independently and collaboratively as part of a team,
• Ability to collaborate effectively with legal teams and engage constructively with clients and colleagues,
• Strong written and verbal communication skills, ability to communicate effectively with others, listen closely and convey points clearly.
• Demonstrated ability to maintain accuracy and precision in all aspects of work.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively; ability to work on multiple projects simultaneously,
• Proven ability to prioritize tasks and manage time effectively in deadline-driven environments.
• Consistency, punctuality, and reliability in meeting deadlines and fulfilling responsibilities.

Union

EDC staff are represented by the National Organization of Legal Services Workers (NOLSW, UAW Local 2320, AFL?CIO). This position is a union position and is subject to the terms of the collective bargaining agreement.

Salary Determination

EDC uses a step system for all union employees. New employees are placed on the salary scale based on relevant work experience from the past nine years. Please include all relevant experience in your application and resume so EDC can determine your appropriate salary step.

Working Conditions

This role involves handling sensitive and confidential information and requires professionalism, empathy, and the ability to navigate complex interpersonal dynamics. Some evening or weekend work may be required.

This is a hybrid role. Employees may be able to work from home two (2) regularly scheduled days a week after thirty (30) days of employment. Staff must remain responsive during standard business hours while working remotely.

Work from home schedules shall be established in consultation with the Employees supervisor and approved by Program Directors and/or Human Resources.

Physical Requirements

• Prolonged sitting/standing.
• Extensive typing and data entry.
• Close visual acuity for reviewing documents, data, and reports.
• Prolonged computer use.

Equal Opportunity Statement

EDC is an equal opportunity employer committed to building an inclusive and respectful workplace. Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics. Discrimination or harassment of any kind is not tolerated.