Desktop Support Specialist

Overview:

We are looking for motivated Field Technicians to support onsite IT operations. This is a great opportunity for individuals looking to gain hands-on technical experience in the field.

• Key Responsibilities: Set up and install computer hardware and equipment
• Provide basic onsite technical support
• Assist with network components such as switches
• Provide professional, customer-focused onsite support; assess issues accurately and coordinate with the appropriate teams when escalation is needed
• Learn and grow within IT infrastructure support
• Qualifications: Interest in IT or related field
• Hands-on, eager to learn attitude
• Ability to work onsite and handle physical setup tasks

Expectations :

• Travel to different healthcare locations to provide basic, hands-on IT support
• Set up computers, laptops, and printers for new and existing employees
• Help troubleshoot simple tech issues (logins, equipment not working, Wi-Fi, etc.)
• Assist with installing and updating devices and software
• Support staff with everyday technology questions in a friendly, helpful way
• Learn on the job and gain real-world IT experience in a fast-paced environment
• Create and update tickets to track issues and resolutions
• Escalate more complex problems to senior IT team members when needed
• Stay organized while managing tasks across multiple locations
• Maintain a professional and customer-focused attitude in a healthcare setting

• Additional Details: Fully onsite role
• Entry-level (Level 1)
• Early performance evaluation required after 30 days
• Reimbursement for mileage when traveling from site to site within the organization