Entry-Level Computer Repair Technician - Chromebook, Apple & Windows Devices

Department: Repairs Reports To : Repairs Manager Location: On-site - New Brighton, MN (Minneapolis/Twin Cities Metro) Schedule: Monday–Friday, 7:00 AM–3:00 PM or 8:00 AM–4:00 PM Pay: $16.00–$21.00/hr FLSA Status: Non-Exempt Why This Job No professional experience required, paid training from day one Hands‑on bench technician work across Apple, Chromebook, Windows, and Surface devices Clear growth path (L1–L3 tech levels) with opportunities to earn OEM and CompTIA certifications Work for a mission‑driven company that helps students and schools get the technology they need Competitive remuneration & company benefits (Commissions, PTO, Medical Insurance, 401K) About Us Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium‑sized businesses. We support every stage of the technology lifecycle – computer repair, device refurbishment, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we’re a small company with a big mission, guided by three values: set the standard, be curious, and thrive together. Who This Role Is For As a hardware technician, you’ll spend most of your day at the bench – diagnosing, repairing, and refurbishing laptops, Chromebooks, MacBooks, iPads, Microsoft Surface devices, and desktops. This is structured, hands‑on, repetitive work. Every repair follows a standard operating procedure. Every device gets a full QA check. Every workspace stays clean and organized. We’re looking for someone who Likes following a process and does it the same way every time Takes pride in doing it right, not just getting it done Can work at a steady, reliable pace with minimal supervision Asks questions early rather than guessing Wants to understand why a step exists, not just what to do You don’t need a technical background. If you come from assembly, quality inspection, warehouse kitting, food prep with standards, automotive work, or electronics as a hobby – you may be a great fit. If you’ve ever used an SOP, followed a checklist, or can describe a personal system you use to stay organized and consistent, we want to hear from you. What You’ll Do Repair & Refurbish Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops Perform common repairs such as screen and battery replacements and component swaps Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing using checklists to ensure consistent, high‑quality results Accurately review customer work orders and assess reported issues to identify the correct repair path Rotate across device types (Apple, Chromebook, Windows, Surface) as project needs shift Follow all quality control standards, ensuring each device meets required quality checks before moving to the next stage Maintain a steady, productive pace while consistently meeting team quality and throughput expectations Education & Business Projects / Provision & Deploy Configure, image, and prep devices with white‑glove care and enterprise‑level precision Stage, organize, package, and prepare devices for delivery Logistics, Asset Care & Documentation Record serial numbers/asset tags, repair notes, and device status updates accurately, and use company systems for ticketing, documentation, and basic workflow tracking Handle parts, tools, and devices responsibly Teamwork & Efficiency Maintain a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs Communicate proactively with your team when you encounter unfamiliar issues, bottlenecks, or quality concerns Balance competing priorities and adapt to changing project needs while maintaining quality standards Qualifications Required High school diploma, GED, or equivalent No prior professional technical experience required Reliable transportation to the Twin Cities warehouse location #J-18808-Ljbffr