0209 - ASSISTANT MANAGER - POOLER

Assistant Store Manager Job Description


5/2024


JOB DESCRIPTION

JOB TITLE: Assistant Store Manager

REPORTS TO: Store Manager

JOB SUMMARY:

The GATE Store Assistant Manager ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for our guests. Performs the duties of the store manager in their absence. Addresses and resolves adverse situations including disgruntled customers or employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment. Collaborates with the Store Manager and Team Leader to control store operations and inventory. Assists customers with finding products and provides customers with product information. Stocks the coolers and shelves. Ensures a high level of cleanliness and organization at the store. Performs minor maintenance and repairs on store equipment. Operates register to process cash and credit card payments.

REQUIREMENTS

• Must be of legal age to sell alcohol and tobacco products
• Must successfully complete a pre-employment drug screening and background check
• Must be able to work a flexible schedule, including weekends and holidays
• Must have a valid driver's license
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members
• Must be detail-oriented and have strong organizational skills
• Must be able to stand for extended periods of time
• Must be able to lift, carry, and move up to 50 pounds
• Must be able to bend, kneel, stoop, and reach (including overhead)

JOB KNOWLEDGE:

Previous leadership or supervisory experience preferred. Candidate must be mathematically proficient. Candidate must have strong customer service and problem-solving skills. Candidate must be capable to perform all duties of the Sales Associates and Team Leaders, including but not limited to:

• Maintaining a high level of cleanliness and organization at the facility
• Manages inventory & daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.
• Knowledgeable of store inventory

DUTIES AND FUNCTIONS

• Arrive to work on time, consistently
• Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Ensure team is in proper uniform as well
• Hair must be clean and cut in a becoming style; management has final approval
• Attend all required training, safety courses, office and departmental meetings
• Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
• Ensure completion of interior and exterior housekeeping during the assigned shift
• Perform minor repair and maintenance on store and pump equipment
• Check in vendors, deliveries, and grocery orders
• Work with the Store Manager and Team Leader to control store operations and inventory
• During absence of Site Manager will process timesheets and payroll.
• Perform bookkeeping procedures include shift check-off, daily station reporting, and bank deposit preparation
• Greet customers and assist them in locating products
• Ensure a friendly and efficient checkout experience for customers
• Ensure completion of interior and exterior housekeeping during the assigned shift, including but not limited to: maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensure the cleanliness of all areas throughout the day
• Address employee-relation issues and enforce compliance with company policies
• Address issues at the store, including but not limited to disgruntled customers or employees, drive-offs, no-fault product policy, invalid credit cards, and broken or malfunctioning equipment
• Contribute to a positive and supportive team environment
• Perform any additional tasks requested or assigned by GATE.

The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

CRITERIA FOR EVALUATION

Evaluated on quality and quantity of work performed, attendance and punctuality records, reliability, as well as compliance with all GATE policies, including dress and grooming code, and where applicable, safety, sanitation, and security procedures and guidelines. Further evaluation criteria is included on company Employee Evaluation.

on company Employee Evaluation.