Guest Service Manager

Job Description

Job Description

Guest Service Manager Overview

Located just steps from The Village at Meridian, our charming 82‑room property offers the perfect opportunity for an ambitious hospitality professional to grow their career. As Guest Service Manager, you’ll partner closely with the General Manager to drive overall hotel performance, lead front desk operations, and ensure every guest enjoys an exceptional stay. This role is ideal for a front desk associate ready to take the next step into leadership.

What You’ll Do

• Provide warm, professional, and consistent guest service

• Lead front desk operations, including scheduling and daily workflow

• Train, coach, and support front desk associates

• Resolve guest concerns and build strong guest relationships

• Contribute to revenue goals through effective service and sales practices

• Maintain accurate cash handling and internal controls

• Assist with marketing initiatives and community engagement

• Ensure guest rooms and public spaces meet cleanliness and quality standards

• Manage supply levels and maintain inventory within budget

• Serve as Manager on Duty and support front desk coverage as needed

• Uphold company policies, safety standards, and security procedures

What You Bring

• High school diploma required; associate degree preferred

• At least 1 year of hotel front desk or customer service experience

• Supervisory experience preferred

• Strong leadership, communication, and organizational skills

• Ability to multitask in a fast‑paced environment

• Basic computer proficiency and solid math skills

• Flexible schedule availability is a must

Pay & Position Details

• $20 per hour

• Full‑time, hourly role

• Requires prior hotel and supervisory experience

• Includes all shifts and call-off support as needed

Benefits

We offer competitive compensation with performance‑based increases, bonus eligibility, and a comprehensive benefits package, including:

• Medical, Dental, Vision, HSA, and FSA options

• Company‑paid Short‑ and Long‑Term Disability, Life, and AD&D

• Voluntary Life Insurance

• 401(k) with company match

• Paid Holidays, PTO, and Sick Time

• Employee discounts

Pre‑employment background check and drug screening required. E‑Verify employer. EOE M/F/Vet/Disability.