Branch Manager

Promera is a leading provider of critical environment management solutions for mission critical environments, including data centers, cleanrooms, and life sciences facilities. For over 45 years, we’ve helped protect the performance and reliability of some of the world’s most demanding spaces. Our clients include top general contractors, hyperscale cloud providers, colocation Promera is ISO 9001:2015 and 14001:2015 certified, demonstrating our commitment to service excellence and operational efficiency. The Branch Manager provides strategic leadership and operational oversight for a Promera branch, ensuring safe, consistent, and disciplined execution of Promera services withing a defined geographic area. This role is accountable for driving sales growth, operational excellence, fostering a culture centered on safety, customer satisfaction, and continuous improvement. This includes partnering with sales, managing daily branch activities, leading a team, and aligning planning, budgeting, and business objectives to achieve organizational goals. What You’ll Work On Drive overall branch success by aligning operations, sales support, and resource planning to deliver revenue growth, strong margins, and consistent execution. Enforce safety and operational standards across all work, ensuring consistent, repeatable execution that protects people, customers, and profitability. Recruit, develop, and hold accountable a strong team; set clear expectations, coach performance, and create a culture of ownership and continuous improvement. Collaborate closely with Sales to ensure work is winnable, executable, and aligned with operational capacity and margin expectations. Monitor key metrics (safety, productivity, customer satisfaction, margin, DSO) and take action to correct gaps and improve performance. Ensure consistent, high-quality service delivery while building trust with key clients and proactively resolving issues. Identify inefficiencies and implement systems, processes, and best practices that improve scalability, consistency, and long-term performance. What You’ll Be Measured On Revenue Growth: Grow branch revenue through reliable execution, responsiveness, capacity planning, and organically driving expansion opportunities. Days Sales Outstanding (DSO): Drive invoice timeliness and dispute prevention with clean documentation and proactive customer coordination. Safety & Integrity 1st: Prioritizes safe operations and ethical decision-making. Gross Margin Delivery: Manage labor, materials, subcontractors, and equipment to budget; reduce overtime and non-billable time. Success Characteristics Owns outcomes end-to-end; sets clear expectations and drives consistent accountability across the team. Leads with calm, disciplined execution, building trust through reliability and follow-through. Champions a safety-first culture, never compromising safety for speed or revenue. Enforces standards consistently to deliver predictable, high-quality execution. Thinks in metrics and trade-offs, making decisions that balance growth, margin, and risk. Protects profitability by ensuring work is executable and aligned with operational capacity. Builds and develops strong, accountable teams through coaching, feedback, and clear expectations. Invests in bench strength and long-term capability to support sustainable growth. Identifies and implements improvements that increase efficiency, scalability, and performance. Demonstrates learning agility and openness to feedback to continuously raise standards. Builds trust with customers and partners through consistent delivery and proactive communication. Works cross-functionally to solve problems and enable long-term, sustainable growth. Preferred Qualifications 10+ years of leadership experience in operations or field-based services Strong knowledge of safety regulations and operational best practices Proven ability to manage P&L and drive performance targets Experience scaling and leading multi-site or branch operations and frontline teams Strong understanding of labor planning, utilization, and operational cost drivers Experience partnering with Sales to support growth while protecting margin and capacity Background in scaling service operations with strong financial outcomes Strong analytical, problem-solving, and communication skills Experience with CRM/ERP/field service systems (Assignar a plus) Bachelor’s degree or equivalent experience Competitive Pay, based on experience and location. GSIP eligible Paid on-the-job training, and continued learning, including certifications Paid Time Off Life, Disability and other Voluntary coverage 401k + matching Employee Assistance Program Promotion opportunities We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr