Lead Field Service Technician- Amazon OOH9- West Jefferson, OH

Position Summary Field Service Technician I, Lead Status: Non-Exempt (hourly) Department: Field Service The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at specific locations, reporting breakdown events, ordering parts, and maintaining the fuel cells. This position requires excellent technical skills as well as communication, interpersonal, and motivational skills. Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at specific locations. Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells. Provide emergency support service to customers as required. Purchase tools, equipment, and parts for customer service and support as required. May require troubleshooting and maintenance of high‑pressure hydrogen storage, delivery and fueling systems. May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells. Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues. Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation. Exhibit and enforce safety procedures in the field or customer sites. Travel as required for business needs; expected to drive safely and adhere to all traffic laws. Represent Plug Power in a professional manner at all times and in all interactions. Perform other duties as assigned. Education and Experience Minimum high school diploma or equivalent with technical electrical coursework. Three (3) or more years of direct experience in mechanical and electrical troubleshooting. Formal training and education may also be considered in lieu of direct experience. Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle. Must be able to lift 50 pounds on a regular basis unassisted. Knowledge of lift truck operation and applications is highly preferred. General mechanical aptitude is required. Computer and software systems skills as applicable to position including Word, PowerPoint, Excel, and Outlook. Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels. Excellent verbal and written communication skills. Creativity in solving technical problems. Ability to work independently. Uncompromising dedication to quality. Exceptional time management skills with the ability to handle multiple tasks. Punctual and reliable. Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power. Step 1 Technical Requirements All necessary onboarding/customer site training is complete (outlined on LMS training site). Create work orders and order parts, properly close‑out work orders (OJT). Effectively utilize email, text alerts, expense system, service portal, and other required systems (OJT). Understand and demonstrate use of a multimeter (OJT). Send accurate daily BOD and EOD reports (OJT). Appropriately escalates to tech support and management when needed (OJT). Understand and demonstrate how to clear alarms for H2 pad and dispenser (OJT). Demonstrate ability to use tools and follow standard procedures such as swage, clamps, crimps, and hardware (OJT). Perform H2 pad and dispenser inspections (OJT). Step 1 Non-Technical Requirements Show willingness to grow and learn; accept training and coaching. Consistently demonstrate punctuality and reliability. Consistently display a positive and cooperative attitude. Team player who treats others with courtesy and respect at all times. Strong communication skills including verbal and written abilities. Customer service skills, representing Plug Power in a professional manner at all times. Honesty and integrity in all facets of work. Role models safe work habits and consistently adheres to all safety standards in performance of duties. Demonstrates adherence to all Field Service processes and procedures. Step 2 Technical Requirements Check floating and isolated grounds (OJT). Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar). Ability to replace a stack on various GenDrive models (OJT). LOTO Hands On (OJT). Understand and demonstrate how to receive and ship batteries and parts (OJT). Ability to remove and replace fueling nozzle (OJT). Understand and demonstrate how to hook up and use HPTT (OJT). Understand and demonstrate how to replace wearable components (e.g., valves) on H2 systems (OJT). Capable to reset H2 gas compressor (OJT). Demonstrated ability to lock cascade valves (OJT). Step 2 Non-Technical Requirements Excellent task‑oriented follow‑through. Use time productively and find opportunities to make helpful contributions, even during low volume repair periods. Practice and exhibit 5S standards. Communicate effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters. Willing and able to respond to off‑shift needs. Lead Requirements Technical Requirements All Lead Technicians are expected to ensure site truck availability at their designated customer sites. Plug Power’s weekly availability target is 99% or greater. Specific availability requirements are determined by contractual obligations and may vary by customer site throughout the year. Site Evaluation Score Site evaluations will be completed quarterly or more often and must receive a score equal to average or excellent. Lead Technicians are also expected to maintain ownership of performance at assigned customer site(s), including accurate inventory maintenance and always maintaining 5S standards. Hydrogen System Maintenance Preserve hydrogen system pressure metric >5,000 psi at all times for specified sites. Manage preventative maintenance schedule to ensure hydrogen systems are maintained. Regularly assign audits and inspections among technicians, ensuring successful performance of all products and systems. Ensure daily pad inspections are completed and work orders are entered for identified deficiencies. Certify efficiency audits are completed monthly or as required. Customer & Internal Communication Regularly communicate with the customer, representing Plug Power in a professional manner and in all interactions. If issues arise, proactively communicate with the Regional Service Manager to elevate concerns. Support regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily. Regularly communicate work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite. Technician Development Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support. Leads by example and encourages professional and positive communications in all interactions. Regularly updates Resource Managers and Regional Service Managers. Pay Rate $24.50 - $25.50 Benefits We offer a fantastic total rewards package at Plug. The features include: Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. The above pay range may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you. Health, Dental & Vision insurance eligibility starting from the first day of hire. 401(k) with 5% company match. Bonus eligibility. Paid time off including vacation, personal and sick time. Paid holidays. Wellness reimbursement program. Potential to apply for tuition reimbursement. Fertility and family building benefit. Employee referral program. Employee assistance program. Equal Opportunity Statement Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr Plug Power