Salesforce Support Analyst
$87 per hourAxelon
Pay Rate: $87 per hour Summary:
- Location: Iselin, NJ
- Work Mode: Onsite
- Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions.
- Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance.
- MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems.
- Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards.
- Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing.
- Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training.
- Minimum 5 years in Salesforce administration and support with MuleSoft integration experience.
- Strong Salesforce administration proficiency (security model, data management, customization).
- Working knowledge of MuleSoft Anypoint Platform and API management.
- Experience with SOQL, Data Loader, REST/SOAP APIs.
- Basic understanding of Apex and Visualforce for troubleshooting.
- Familiarity with version control and change management.
- Exceptional analytical and problem-solving abilities.
- Excellent communication skills with ability to explain technical concepts to diverse audiences.
- Strong attention to detail and ability to manage multiple priorities.
- Customer-service oriented with collaborative mindset.
- Salesforce Administrator certification (ADM 201).
- Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer.
- Experience with Einstein Analytics, Agile/Scrum, and DevOps practices.
Vacancy posted 5 days ago
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