Salesforce Support Analyst

$87 per hour

Axelon

Iselin, NJ

Pay Rate: $87 per hour

Summary:

Location: Iselin, NJ
Work Mode: Onsite

Responsibilities:

Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions.
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance.
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems.
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards.
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing.
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training.

Requirements:

Minimum 5 years in Salesforce administration and support with MuleSoft integration experience.

Technical Skills:

Strong Salesforce administration proficiency (security model, data management, customization).
Working knowledge of MuleSoft Anypoint Platform and API management.
Experience with SOQL, Data Loader, REST/SOAP APIs.
Basic understanding of Apex and Visualforce for troubleshooting.
Familiarity with version control and change management.

Core Competencies:

Exceptional analytical and problem-solving abilities.
Excellent communication skills with ability to explain technical concepts to diverse audiences.
Strong attention to detail and ability to manage multiple priorities.
Customer-service oriented with collaborative mindset.

Preferred Skills:

Salesforce Administrator certification (ADM 201).
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer.
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices.

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Vacancy posted 5 days ago

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