LCS Branch Supervisor

Job Description

Job Description

The LCS Branch Supervisor oversees daily operations at the Lioher Center Small (LCS) branch, ensuring efficient inventory control, timely order processing, exceptional customer service, and strict adherence to safety protocols. This is a hands-on leadership role responsible for managing a compact team—including the warehouse operator/driver—to support supply chain operations, meet customer demands, and contribute directly to branch success.

The Supervisor serves as the face of the branch, assisting customers, processing and recommending products, and maintaining a safe, clean, and professional environment for staff, vendors, and visitors.

Key Responsibilities:

Leadership and Management:

• Lead and manage a small team, including the warehouse operator/driver, ensuring productivity, safety, and flexibility in covering all required tasks.
• Create work schedules, assign tasks, and monitor performance to meet operational needs.
• Train, coach, and evaluate employees while promoting an inclusive and efficient workplace culture.
• Enforce company policies and procedures while identifying operational improvements.

Inventory Control and Coordination:

• Oversee inventory management systems to ensure accurate, real-time stock levels.
• Coordinate receiving, storing, picking, and distribution activities to maintain an efficient flow of materials.
• Implement strategies to reduce errors, maximize space in a small footprint, and improve product handling.
• Conduct routine audits and cycle counts to ensure inventory accuracy.

Customer Service:

• Assist customers via phone, email, online channels, and in person, providing knowledgeable product information and solutions.
• Process and enter customer orders, ensuring accurate delivery timelines and proactive logistics coordination.
• Handle payments, resolve issues, and build strong customer relationships to encourage repeat business.
• Recommend products and provide basic upselling based on customer needs.

Logistics & Shipment Management

• Ensure all orders are picked, packed, and shipped accurately and on schedule.
• Coordinate delivery timelines with the warehouse operator/driver and external logistics partners.
• Oversee loading/unloading procedures, ensuring adherence to safety and product handling guidelines.
• Prepare shipping documents, labels, and packing lists according to company and regulatory requirements.

Safety & Compliance

• Promote a strong safety culture throughout the branch.
• Conduct regular safety checks, equipment inspections, and ensure proper maintenance.
• Ensure compliance with all local, state, and federal regulations, including HSE (Health, Safety & Environmental) requirements.
• Provide safety training and enforce policies consistently.

Process Improvement & Cost Management

• Identify opportunities to streamline workflows, reduce errors, minimize waste, and improve overall efficiency.
• Analyze operational data and prepare reports to support decision-making and continuous improvement initiatives.
• Monitor daily operational expenses and identify cost-saving opportunities without compromising quality or service.

Qualifications:

Education:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.

Experience:

• At least 3 years of experience in warehouse, logistics, or operations management, preferably within a small-branch or hands-on environment.
• Demonstrated success leading teams, optimizing operations, and maintaining a strong safety culture.

Skills:

• Strong leadership, communication, and interpersonal abilities.
• Excellent organizational and problem-solving skills.
• Proficiency in warehouse management systems (WMS), Microsoft Office, and inventory tools.
• Understanding of inventory control, shipping/receiving processes, and warehouse workflow.
• Basic sales acumen with the ability to recommend and upsell products.

Personal Attributes:

• Detail-oriented and committed to accuracy and efficiency.
• Strong decision-making skills with a proactive approach to problem-solving.
• Adaptable, reliable, and comfortable managing multiple priorities in a fast-paced environment.

Physical Requirements:

• Ability to lift up to 50 lbs, stand for extended periods, and perform warehouse tasks as needed.