Customer Experience Coordinator

Customer Experience Coordinator Location: Phoenix, AZ, US, 85017 Requisition Number: 226054 Job Description The Customer Experience Coordinator provides outstanding customer service to both internal partners and customers through various activities using their knowledge of alarm systems, portable fire extinguishers, suppression systems or sprinkler systems. Duties include answering customer calls, assisting with customer needs, scheduling service, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects. Key Responsibilities Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to support customers with relevant and accurate information. Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, technician skill set, and route optimization. Act as the main point of contact within the scheduling department for issues concerning fire suppression systems, fire marshal issues, and more. Gather information from Service Managers and technicians to understand or de‑escalate situations, and resolve problems with customers or fire marshals using technical knowledge and professional communication. Produce accurate reports by collecting data from a variety of standard sources and inputting into standard formats. Use the external communications system to access required information for specified purposes. Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to inspection frequency, customer requests, and emergency calls. Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues. Skills/Qualifications Required: High School Diploma/GED Excellent phone demeanor and experience with customer service; must include answering phones and transferring calls Preferred: Proficiency with the Microsoft Office Suite Minimum 2 years of fire suppression systems experience Experience with reading, understanding, and creating quotes Benefits Cintas offers comprehensive and competitive medical, dental, and vision benefits, with premiums below the national average. Four different medical plan options are available; one plan is offered at zero cost. Competitive Pay 401(k) with Company Match/Profit Sharing/ESOP Disability, Life and AD&D Insurance, 100% Company Paid Paid Time Off and Holidays Skills Development, Training and Career Advancement Opportunities Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. #J-18808-Ljbffr Cintas