Director of Total Quality - Manufacturing

Job Description

Job Description

ABOUT THE COMPANY At RS, we are redefining how the world builds reliable energy infrastructure. We design and manufacture advanced composite utility poles that are lighter, stronger, and longer-lasting than traditional materials such as wood, steel, and concrete. Our poles are engineered for superior performance in the most demanding environments, providing utilities with a durable, low-maintenance, and sustainable solution for a more resilient grid. With operations in North America and customers across 30+ countries, RS is a leader in grid resilience, driven by our values of Safety, Respect, Resilience, and Teamwork.THE OPPORTUNITYWe are seeking a Director of Total Quality to lead and align quality performance across multiple manufacturing sites. In this role, you will lead and strengthen process discipline and ensure consistent product performance by embedding quality into daily operations at our Humble, TX Facility. In a multi-site, matrixed environment, you will guide plant quality teams, align cross functional partners, and drive consistency in systems, metrics, and execution. Success requires both technical depth and the ability to influence across Operations, Engineering, Supply Chain, and Commercial teams. Ownership of Total Customer Quality is central, ensuring product performance, field outcomes, and customer experience consistently reinforce the company's brand. This includes connecting Voice of the Customer, complaint and warranty trends, and field data to effective corrective actions and prevention systems. WHAT YOU WILL DOShape and Advance the Quality SystemEstablish a scalable, enterprise Quality Management System aligned with ISO standards and business priorities, including governance, core processes, and operating routinesImplement enterprise frameworks to measure and report on total customer experience, linking VOC, field performance, and operational quality to drive continuous improvementTranslate company strategy into clear quality standards and operating practices across sites, embedding quality into operational and strategic decision-makingDrive Measurable ImprovementApply structured, data-driven methods to identify root causes, resolve systemic issues, and deliver sustained performance improvement across sitesDevelop enterprise dashboards and reporting mechanisms that transparently communicate quality performance, highlighting trends, successes, and opportunities to drive accountability and actionImprove process capability, stability, and overall quality performance, reducing defects, scrap, rework, and Cost of Poor Quality while increasing consistency across operationsEmbed Quality in Engineering and ProductionEstablish and govern material quality, configuration control, and disposition processes to prevent nonconforming product useEnsure documentation, work instructions, training, and production ownership are effective and embedded on the floorPartner with Engineering to assess and mitigate quality risk in engineering changes, new product introductions, and production readiness (DFMEA, PFMEA, control plans, PPAP/FAI)Strengthen Customer and Field Performance - Total Customer QualityBuild customer quality scorecards and deliver customer-facing outputs (8D responses, technical communications) while embedding lessons learned across sitesLead resolution of customer complaints, returns, and warranty issues with containment, root cause, corrective action, and verified effectivenessOwn the end-to-end customer quality system from VOC to CTQ, manufacturing controls, field performance, and continuous improvementLead Brand Stewardship and Brand ProtectionAlign cross-functional priorities and customer-impacting decisions (concessions, deviations, holds/releases) with governance, risk assessment, and brand commitmentsDefine and champion what "quality" means for the brand, ensuring consistency in product performance, documentation, packaging, labeling, and delivery qualityEstablish enterprise approaches to quality escape prevention, escalation, and rapid response for high-visibility events impacting customer trustElevate Supplier QualityDefine supplier quality expectations (specifications, acceptance criteria, control plans, audits, scorecards) in partnership with Supply ChainDrive supplier performance through structured evaluation, containment, corrective action, and root cause preventionSupport supplier selection, qualification, and ongoing performance managementEnsure Compliance and Audit ReadinessLead internal and external audits, ensuring timely resolution of findings and preventive actionsMaintain compliance with ISO 9001 and applicable regulatory and customer standardsPromote proactive risk management and sustained audit readiness across sitesBuild Organizational CapabilityDeploy training initiatives that enhance technical rigor, problem-solving capability, and customer-centric decision-makingDevelop and mentor quality professionals across sites, building bench strength and consistent capabilityStrengthen quality ownership and accountability within Operations, making quality a daily disciplineWHAT YOU BRING10 or more years of experience in quality within a manufacturing environment, including multi-site leadershipBachelor's degree in engineering, quality, manufacturing, or a related technical fieldAbility to influence across functions and communicate effectively in a matrixed organizationExperience embedding quality into engineering and production systems (FMEA, control plans, change management, production readiness)Experience with customer-facing quality issues and supplier quality systemsLean or Six Sigma experience preferredStrong grounding in Quality Management Systems and ISO 9001Strong problem-solving capability using structured and data-driven methodsWillingness to travel between manufacturing locationsLeadership CompetenciesAbility to influence and align stakeholders without direct authority in a matrixed, multi-site environmentCalm, structured leadership under pressure, particularly during escalations and customer-impacting eventsCustomer advocacy and brand stewardship, with a clear link between quality performance and reputationData-driven decision-making grounded in systems thinking and root-cause orientationExecutive presence with concise, credibility, and confident communication across all levels, including customersHigh accountability with a bias for action and disciplined operational executionWHAT WE OFFERCompetitive salary and performance-based incentivesComprehensive health, dental, and vision benefitsEmployer paid life and short-term disability insuranceGenerous paid time off and Employee Assistance ProgramOptional additional coverage including life and long-term disabilityOpportunities for growth and leadership impact within a global, forward-thinking company Retirement savings plans with company contributions, 5%-401(k) matching program WHY JOIN US? This is a high-impact role with enterprise visibility, responsible for defining and leading Total Quality across a growing, multi-site manufacturing organization. You will shape not only outcomes, but the systems, standards, and behaviors that drive consistent performance.At RS, quality is fundamental to operational excellence and customer trust. This role carries a clear mandate to elevate standards, strengthen discipline, and connect customer experience with manufacturing execution. You will work closely with plant teams and leadership to solve real problems, deliver measurable improvement, and build a quality function that scales the business. EEO/AA Employer M/F/D/V

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