Manager, Site Reliability Engineering (Reston)

Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Reviews health and performance reports. Trains team members to identify automation. Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on apply.placed-app.com or by calling View phone number on apply.placed-app.com in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Minimum Job QualificationsEducation and/or Experience:8 years of experience in software engineering, infrastructure management, or related fieldORBachelor's Degree in Computer Science, Engineering, or related field AND 4 years of experience in software engineering, infrastructure management, or related fieldORMaster's Degree in Computer Science, Engineering, or related field AND 2 year of experience in software engineering, infrastructure management, or related field.Job Skills:Data Analysis Demonstrated ability to analyze and interpret data to produce actionable business insights.Automation Experience:3 years of experience in automation.Programming Experience:3 years of experience in programming and/or scripting.Preferred Job QualificationsEducation and/or Experience:9 years of experience in software engineering, infrastructure management, or related fieldORBachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related fieldORMaster's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related fieldORDoctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.People Leadership / Management Experience:1 year of experience in a leadership role with or without direct reports.Budget Experience:1 year of experience working with operating budgets and/or project financials.Automation Experience:5 years of experience in automation.Programming Experience:5 years of experience in programming and/or scripting.

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Key ResponsibilitiesCapacity Ingestion and
Management:-
Supports
team members designing and architecting infrastructure and/or service according
to terms for reliability and functionality.-
Supervises
immediate team members and provides day-to-day direction to help forecast
demands for infrastructure and respond to capacity needs, ensuring systems have
sufficient resources to handle current and future workloads.-
Assists
team members in collaborating with the software development team to develop
infrastructures and features that are reliable and scalable according to
deployment requirements.-
Develops
team members' ability to identify opportunities for and drive prototyping
(e.g., testing new applications or infrastructures, assisting in onboarding).Incident and Service
Lifecycle Management:-
Advises
team members on performing data collection, triage, technical analysis, and
redirection and recommends methods to maintain and optimize operations and
infrastructure reliability.-
Provides
support to team members monitoring services, ensuring they maintain up-to-date
knowledge of performance and document their condition.-
Leverages
working knowledge to aid team members in performing incident response, root
cause analyses, and/or maintenance on assigned services (e.g., software
installs, version upgrades, security updates, backup and recovery).-
Reviews
health and performance reporting and recommends appropriate actions based on
trends in data.-
Helps
team members follow procedures to perform provisioning to support
infrastructure, applications, and services.-
Educates
team members on performing decommissioning (e.g., shutting down servers,
removing data from databases) to remove objects that are no longer needed.Automation:-
Trains
team to identify opportunities for automation and assesses potential benefits.-
Reviews
automation tools or scripts developed by team members and provides feedback.-
Coaches
team members to conduct testing to ensure automation performs the task
correctly and produces expected results.Technical Communication and
Guidance:-
Trains
and enables team members to communicate the scale, capacity, security,
performance attributes, and requirements of services and technology within and
sometimes beyond immediate team.-
Reviews
and helps team members understand the potential impact of infrastructure,
feature, and tool changes, considering their impact on team operations.Troubleshooting and
Resolution:-
Serves
as the team's escalation point for incidents and other moderately complex
issues arising within Oracle services.-
Recommends
methods to resolve technical issues spanning various services, coaching team
members to investigate and debug products in order to reach SLOs (service level
objectives).-
Reviews
documentation for accuracy and trains team members to perform root cause
analyses according to standard reporting methods.-
Coaches
team members to independently perform post-mortem procedures to prevent
incident reoccurrence.Innovation and Improvement:-
Enables
team members to experiment with new tools and technologies and helps assess
their potential impact on and improve infrastructure performance and
reliability, ensuring adherence to security standards.-
Supervises
the execution of improvements for performance bottlenecks and deployments to
ensure efficient resource usage, speed, and scalability.-
Develops
team members' knowledge of site reliability trends and shares new information
to help them build, test, deploy and run services.-
Trains
team members to perform analyses and provide clear data on production to
contribute to business development decisions (e.g., design changes).Core ResponsibilitiesPlanning & Execution:-
Creates
and owns the execution plan for the team's work and multiple projects or
initiatives, monitoring timelines and budgets when applicable to ensure
projects are completed on time and in adherence with requirements. Delegates
work across the team and helps them prioritize their work. Identifies resource
needs and adapts plans based on changing priorities and business needs.Collaboration &
Partnership:-
Strengthens
collaborative partnerships across teams to align expectations and shared
objectives. Guides team members to build relationships with business leaders,
stakeholders, and/or customers to ensure effective collaboration. Practices
active listening and asks insightful questions to promote an inclusive culture.Problem Solving:-
Leads
team to identify and address moderately complex operational and/or technical
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