Technology Support Specialist

Alamogordo Community College, New Mexico, United States Staff Staff Full-time Closing at: Aug 7 2026 - 23:55 MDT Department Contact: Ramona Becker, View phone number on click.appcast.io, View email address on click.appcast.io Internal or External Search: External - Open to all applicants Advertising Summary: NMSU-A is looking for a Technology Support Specialist to support computer hardware and software used by faculty, staff and students. The IT Department works collaboratively to provide the best possible customer service and support and is looking for someone to join our team. Position Details Position Title: Technical Support Specialist I College/Division: ALCC Alamogordo CC Department: 920740-ALCC INSTITUTIONAL TECHNOLOGY Location: Alamogordo Community College Target Hourly/Salary Rate: $16.83 Appointment Full-time Equivalency: 1.0 FLSA Status : Non-Exempt Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Contingent Upon Funding: Not Applicable Standard Work Schedule: Standard (M-F, 8-5) Job Duties and Responsibilities Support users with technology hardware needs, including upgrade, repairs or replace. Install and maintain software for end users and operating systems. Manage and verify server backups. Troubleshoot network connectivity issues. Manage user accounts, distribution groups and account security. Perform initial setup and installation of new equipment and asset records. Maintain laptops and inventory records for student checkout program. Process equipment for disposal. Support adds and changes to telecommunication devices. Serves as a backup technician for the Multi-Media Specialist. Qualifications High School diploma + 1 years of relevant experience, or higher degree. Preferred Qualifications Excellent customer service and team member. Help Desk experience working with users on solving issues. Familiar with MacOS and Windows, current versions. Working Conditions and Physical Effort Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. Risk: No or very limited exposure to physical risk. Recruitment Summary NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education. NMSU Global Campus Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development. NMSU Main Campus Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state. Doña Ana Community College Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance. Alamogordo Campus Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning. Grants Campus NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan. Special Instructions to Applicants The electronic application is the official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application. EEO Statement New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor. Requesting an Accommodation Individuals with disabilities are encouraged to apply. In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and New Mexico State University policy, if you have a disability and would like to request an accommodation in order to apply, interview, or complete onboarding for a position with New Mexico State University, or if you cannot use the online application system, please visit our Accessibility & Accommodations page to initiate an accommodation request #J-18808-Ljbffr