Customer Service Representative

Customer Service RepresentativeEric Safarian - State Farm Agency, located in Staten Island, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on customer service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.Responsibilities include but not limited to:Answer phones and greet clients.Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options.You will receive:Base pay plus bonusPaid time off (vacation and personal/sick days)Valuable experienceGrowth potential/Opportunity for advancement within my officeOpportunity to obtain New York State Property and Casualty licenseRequirements:Excellent communication skills - written, verbal and listeningSelf-motivatedDetail orientedProactive in problem solvingStaten Island residentAbility to work in a team environmentAbility to assess customer needs and conduct effective interviewsAbility to effectively relate to a customerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.